Robert A Shurtleff

Dedicated hospitality professional with over 13 years of experience in fast-paced dining environments. Expertise in food and beverage service, POS systems, and upselling to enhance guest experiences. Proven ability to manage multiple tables while upholding high service standards and fostering teamwork.

Waiter at Lita (2022-01 – Present)

• Provided attentive, personalized service to enhance guest satisfaction in a fast-paced restaurant.

• Accurately take food and beverage orders using POS systems.

• Recommend menu items and daily specials to enhance the dining experience.

• Facilitated timely communication between guests and kitchen staff to ensure seamless dining experience.

• Maintain clean, organized dining areas and properly prepared tables.

• Addressed guest concerns professionally, reinforcing commitment to exceptional hospitality.

• Recommended menu items and upsold food and beverages to increase sales.

• Delivered prompt, friendly service while maintaining high customer satisfaction.

• Presented menus, explained ingredients, portions, and allergy information to enhance guest experience.

• Collaborated with kitchen staff to ensure accuracy and timeliness of orders, improving service efficiency.

• Prepared dining areas with linens, silverware, and glassware.

• Took accurate food and beverage orders using POS software, ensuring timely service and customer satisfaction.

• Coordinated efficiently with kitchen staff to deliver accurate orders.

• Maintained high standards of guest service, enhancing guest experiences during peak hours.

• Assisted guests with menu selections and special dietary requests.

• Provided professional cocktail and dining service in a high-volume restaurant.

• Recommended food and beverage pairings to guests.

• Ensured attentive service for multiple tables to enhance guest experience, while ensuring prompt and friendly service.

• Assisted with inventory and maintained a clean, organized dining area.

Hospitality and ESL Program – City College of San Francisco