Chief Operating Officer / General Manager - Pine Lake Country Club - North Carolina
(2022-12)
- Oversee all club operations, including golf course, tennis and pickleball courts, swimming pool, and food and beverage services
- Manage marketing and membership departments to drive engagement and growth
- Lead a six-day-a-week, year-round operation, ensuring efficiency across all departments
- Develop and implement budgets, overseeing accounts receivable, cost of goods, and payroll to meet financial goals
- Introduce new budget software to streamline financial planning and reporting
- Build and develop a high-performing leadership team, improving club operations
- Lead the club to a profitable 2024 through strategic financial and operational management
- Supervise a $5.5 million golf course renovation and the development of a new tennis and fitness facility
General Manager, State Dock Marina - Suntex Marinas - Kentucky
(2021-07 - 2022-10)
- Revitalize operations by reimplementing company-mandated procedures
- Focus on property maintenance and amenity enhancements
- Introduce a successful expense control system (declining budget)
- Improve membership slip occupancy to 93% and enhance customer satisfaction scores
General Manager / Director of Operations - West Lake Country Club - Augusta, GA
(2007-10 - 2014-08)
- Lead all aspects of club operations, ensuring financial and member satisfaction
- Develop policies and procedures in alignment with board directives
- Enhance club services and food & beverage profitability
Managing Partner - Carrabba's Italian Grill (OSI) - Augusta, GA
(2004-10 - 2007-09)
- Oversee daily operations with a focus on service and profitability
- Improve financial performance and successfully mentor employees in management roles
- Recognize by the Mayor of Augusta with the "Key to the City" for community fundraising efforts
Vice President of Operations - HAM'S Restaurants, Chelda Inc. - NC & SC
(2002-01 - 2004-02)
- Manage multi-unit restaurant operations across 20 locations
- Supervise over 800 hourly and 70 salaried employees
- Establish company-wide operational standards
