Robert Clapp

Dynamic and results-driven restaurant management professional with 15+ years of experience leading high-volume operations. Proven track record of increasing sales, improving guest satisfaction, and building strong teams. Seeking an executive leadership role to drive operational excellence and profitability.

General Manager / Kitchen Manager - Charred - Henrico, VA

(2025-01)

• Full P&L; responsibility, achieving profitability through strategic cost control and revenue growth.
• Increased walk-in sales by 22% within first 10 weeks through innovative promotions and local engagement.
• Directed hiring, onboarding, and ongoing training of all staff, cultivating a high-performing team culture.
• Managed vendor relationships, purchasing, and inventory for food, liquor, and supplies.
• Collaborated on menu design, plating presentations, and seasonal specials to elevate guest experience.
• Led execution of special events and private parties, consistently exceeding guest expectations.
• Implemented social media marketing strategy to grow brand presence and drive guest traffic.

Assistant General Manager - Red Robin - Henrico, VA

(2023-03 - 2025-01)

Annual Sales $3.5M

• Oversaw operations with 4 managers and 30+ team members in a high-volume, scratch-kitchen environment.
• Consistently met and exceeded labor, sales, and bonus goals.
• Recognized as top performer for guest relations and hospitality excellence.
• Recruited, trained, retained, and coached staff, including handling performance management and terminations.
• Maintained compliance with all labor, food safety, and company standards.

Patient Care Technician - St. Mary's Hospital - Richmond, VA

(2021-01 - 2023-03)

• Delivered compassionate patient care under supervision of RNs, ensuring safety and comfort.
• Conducted vital sign checks, assisted with lab work, and supported daily hygiene needs.
• Certified in CPR and Basic Life Support.

Senior FOH Manager / Senior Kitchen Manager - Dave & Buster's - Richmond, VA

(2019-01 - 2021-01)

Annual Sales $6M

• Directed both front-of-house and kitchen teams, ensuring food quality, cost control, and guest satisfaction.
• Partnered with GM on P&L;, R&M;, and operational planning to maximize profitability.
• Trained and developed new managers across multiple locations.
• Drove high-volume shifts, maintaining excellence in guest service and operational efficiency.

Operations Manager - Cooper's Hawk Winery & Restaurant - Richmond, VA

(2018-03 - 2019-01)

Annual Sales $2.5M

• Managed day-to-day operations, ensuring quality food preparation and efficient labor management.
• Hired and developed staff, focusing on guest hospitality and brand representation.
• Oversaw inventory and purchasing for liquor, beer, and wine.

Operations Manager - The Cheesecake Factory - Richmond, VA

(2016-07 - 2018-03)

Annual Sales $16M

• Supervised daily operations in one of the highest-volume casual dining concepts in the country.
• Increased profitability by improving labor efficiency and reducing comp issues.
• Developed multiple work groups and maintained exceptional guest service standards.

Senior Manager - Dave & Buster's - Richmond, VA

(2011-08 - 2016-07)

Annual Sales $4.5M

• Managed multiple departments, from kitchen to FOH, overseeing up to 80 staff members.
• Drove team to rank #1 in upsells across the company.
• Controlled costs for food, chemicals, supplies, and alcohol, keeping all under budget.
• Assisted with the opening of 4 new locations nationwide.

Line Cook / Shift Leader → Operations Manager - Dave & Buster's - Richmond, VA

(2009-04 - 2011-08)

• Promoted rapidly from line cook to youngest operations manager in company at age 22.
• Prepared scratch menu items, assisted with inventory, and trained staff in kitchen operations.

Kitchen Manager - Bottoms Up Pizza - Richmond, VA

(2008-07 - 2009-03)

Annual Sales $2M

• Directed kitchen operations, hiring, and training for a team of 20.
• Maintained labor and food costs while ensuring fresh, scratch-made product quality.

High School Diploma - Business Management, Marketing, Co-op Education - Lloyd C. Bird High School