Robert Cummings

UX Researcher with 7+ years driving product strategy for 100,000+ users across digital products. Conducted 100+ user sessions shaping healthcare, public health, and workforce platforms. Expert at translating complex user insights into actionable roadmaps while managing research across concurrent agile teams.

UX Strategist at IROBB, LLC (2019-01 – Present)

• Provide mixed-methods UX research, hypothesis testing, and design for early-stage startups across AI, e-commerce, and SaaS platforms.
• Manage end-to-end recruitment pipelines and advanced screeners while protecting participant PII and compliance guardrails.

Service Operations & CX Specialist at Fearless Tech (2022-01 – 2025-05)

• Led mixed-methods research for 6 federal/state platforms (CDC, Medicare, state workforce), optimizing accessibility and user satisfaction for 100,000+ citizens.
• Facilitated 100+ expert evaluations and usability sessions, delivering data-backed recommendations that directly shaped product roadmaps.
• Established research operations, standardized templates, and centralized insight repositories utilized across 12 multidisciplinary agile teams.

Lead Researcher at Morehouse College (2017-12 – 2020-08)

• Spearheaded research operations for tech-equity initiatives, publishing 15 papers, presenting at 9 conferences, and securing a $9M NSF grant.
• Supervised 40+ student researchers and managed high-profile partner engagements (NSF, Dell, Army ROTC, Clemson University).

M.A. in Human Factors Psychology – George Mason University (2019-08 – 2021-12)

B.S. in Psychology – Morehouse College (2013-08 – 2017-12)