Robert R. Mears

Contact new clients through use of phone and email to introduce the pharmacy and get enrollment in auto payment system. Negotiate payment arrangements options with clients while adhering to company regulations Maintain accurate records of all communications and transactions

Collection Specialist - ScriptsUSA - NJ

(2025-12 - 2026-02)

• Contact new clients through use of phone and email to introduce the pharmacy and get enrollment in auto payment system.
• Negotiate payment arrangements options with clients while adhering to company regulations
• Maintain accurate records of all communications and transactions
• Utilize financial software to track collections, manage accounts and generate reports on collection activities
• Provide exceptional customer service by addressing client inquiries and resolving issues in a timely manner

Collection Specialist - National Recovery Agency - NJ

(2025-08 - 2025-11)

• Contact individuals & businesses to collect outstanding debts through phone calls
• Negotiate payment arrangements and settlement options with debtors while adhering to legal regulations
• Maintain accurate records of all communications and transactions
• Perform account reconciliation to ensure all payments are accurately applied to appropriate accounts
• Utilize financial software to track collections, manage accounts and generate reports on collection activities
• Provide exceptional customer service by addressing debtor inquiries and resolving issues in a timely manner

Strategic Client Services - Canon Financial Services - NJ

(2024-03 - 2025-02)

• Single point of contact for Strategic Customers.
• Provide customer service for client.
• Conduct complex reconciliation of cash applications.
• Work with accounting to get invoices to clients.
• Develop & translate reporting to visualize portfolio & client.
• Understand service & compliance requirements.
• Execute end of lease processes.

Account Receivable Specialist - Apollo East Inc. - NJ

(2022-08 - 2024-01)

• Use Accounting Software (MAS 200) to process checks, ACH payments to proper invoices
• Contact delinquent accounts through email and phone call to collect payment
• Update monthly spreadsheet with payment type and amounts.
• Monthly review of all accounts to find accounts close to delinquent.

Post Loan Closer - Freedom Mortgage - NJ

(2020-03 - 2022-05)

• Review loans for missing and incomplete closing documents
• Obtain documentation to move loan to insuring
• Ensure loans are closed according to guidelines

Customer Resolution - PHH - NJ

(2019-04 - 2020-03)

• Collect on borrower mortgage payments
• Suggest solutions to borrowers having trouble making monthly payments
• Start process of getting assistance for borrowers behind in payments
• Answer general questions on mortgage for borrowers

Customer Advocate - ISGN - FL (Remote User)

(2018-05 - 2018-10)

• Start a relationship with client after they have spoken to loan officer
• Work with the client on collecting documents needed to close the refinance
• Make contact with client to schedule closing date once underwriter approves

Customer Advocate - FREEDOM MORTGAGE - NJ

(2017-05 - 2018-05)

• Start a relationship with client after they have spoken to loan officer
• Work with the client on collecting documents needed to close the refinance
• Make contact with client to schedule closing date once underwriter approves

Sales Coordinator - FREEDOM MORTGAGE - NJ

(2017-01 - 2017-05)

• Start a dialogue with customer and make oneself available to assist customer
• Assist customer getting disclosure signed
• Assist customer in getting documents needed for loan
• Figure out income calculations.

Document Recovery Specialist - FREEDOM MORTGAGE - NJ

(2016-05 - 2017-01)

• Contact customers to assist in getting loan to processing
• Work with customer to sign disclosures
• Work with customers to receive documentation needed to get loans to process

Fast Track Processor - FREEDOM MORTGAGE - NJ

(2015-07 - 2016-05)

• Receive loans from scheduling to process and return back to schedule.
• Contact customer to create line of communication.
• Order new payoffs and enter information in EDMS and Lakewood.
• Process loan to return to scheduling in a timely manner.

Jr. Loan Processor - FREEDOM MORTGAGE - NJ

(2014-11 - 2015-07)

• Start communication with customer at processing level.
• Collect documents that are missing for Senior Processor.
• Update file in EDMS and return to Senior Processor to workup for Underwriter.

Registration Renewal Administrator - AUTOMOTIVE RENTALS INC. - NJ

(2013 - 2014)

• Request renewals of registrations to county offices for client vehicles.
• Follow up with county offices to resolve rejections on registrations.
• Update ARI systems with information from counties on status of registrations.

Title Administrator - AUTOMOTIVE RENTALS INC. - NJ

(2012 - 2013)

• Assist entering titles into system and then sending to vault for filing.
• Place requests to state offices for duplicate titles at customer request.
• Enter information into system on any violations or additional documents needed to process title request.
• Place orders for new vehicles asked for by customers for fleet use.

Office Coordinator - STONHARD INC. - NJ

(2007 - 2011)

• Assist Supervisors with project assignments.
• Supervise workforce to ensure timely completion of projects.
• Coordinate and process orders of expired and leaking materials to warehouses for disposal.
• Process paperwork for return orders.
• Responsible for ordering and keeping stock of warehouse materials.
• Create spreadsheets to keep the warehouse organized.
• Help out on the warehouse floor when needed.

Marketing Assistant / Stonkleen Marketing Coordinator - STONHARD INC. - NJ

(2006 - 2007)

• Answered phones and tranferred customers to proper support personnel.
• Assisted with daily activities of Marketing Director.
• Support the sales force by processing leads that come from various sources.
• Demonstrated excellent organizational skills in implementation and follow-up of Stonkleen's Marketing Promotion, including creating rapport with customers and shipping sample kits.

Mailroom Assistant - STONHARD INC. - NJ

(1999 - 2006)

• Support the company infrastructure through various functions including shipping and receiving, mail triage, and dissemination, and processing orders for the Sales team.
• Demonstrated excellent written and verbal communications skills in assisting the sales team in placing orders, and delivering mail to employees at all levels.

Bachelor of Science - Business Management - University of Phoenix (2008 - 2013)

Microsoft Certified Professional - Cittone Institute (2001 - 2002)