Collection Specialist - ScriptsUSA - NJ
(2025-12 - 2026-02)
- Contact new clients through use of phone and email to introduce the pharmacy and get enrollment in auto payment system.
- Negotiate payment arrangements options with clients while adhering to company regulations
- Maintain accurate records of all communications and transactions
- Utilize financial software to track collections, manage accounts and generate reports on collection activities
- Provide exceptional customer service by addressing client inquiries and resolving issues in a timely manner
Collection Specialist - National Recovery Agency - NJ
(2025-08 - 2025-11)
- Contact individuals & businesses to collect outstanding debts through phone calls
- Negotiate payment arrangements and settlement options with debtors while adhering to legal regulations
- Maintain accurate records of all communications and transactions
- Perform account reconciliation to ensure all payments are accurately applied to appropriate accounts
- Utilize financial software to track collections, manage accounts and generate reports on collection activities
- Provide exceptional customer service by addressing debtor inquiries and resolving issues in a timely manner
Strategic Client Services - Canon Financial Services - NJ
(2024-03 - 2025-02)
- Single point of contact for Strategic Customers.
- Provide customer service for client.
- Conduct complex reconciliation of cash applications.
- Work with accounting to get invoices to clients.
- Develop & translate reporting to visualize portfolio & client.
- Understand service & compliance requirements.
- Execute end of lease processes.
Account Receivable Specialist - Apollo East Inc. - NJ
(2022-08 - 2024-01)
- Use Accounting Software (MAS 200) to process checks, ACH payments to proper invoices
- Contact delinquent accounts through email and phone call to collect payment
- Update monthly spreadsheet with payment type and amounts.
- Monthly review of all accounts to find accounts close to delinquent.
Post Loan Closer - Freedom Mortgage - NJ
(2020-03 - 2022-05)
- Review loans for missing and incomplete closing documents
- Obtain documentation to move loan to insuring
- Ensure loans are closed according to guidelines
Customer Resolution - PHH - NJ
(2019-04 - 2020-03)
- Collect on borrower mortgage payments
- Suggest solutions to borrowers having trouble making monthly payments
- Start process of getting assistance for borrowers behind in payments
- Answer general questions on mortgage for borrowers
Customer Advocate - ISGN - FL (Remote User)
(2018-05 - 2018-10)
- Start a relationship with client after they have spoken to loan officer
- Work with the client on collecting documents needed to close the refinance
- Make contact with client to schedule closing date once underwriter approves
Customer Advocate - FREEDOM MORTGAGE - NJ
(2017-05 - 2018-05)
- Start a relationship with client after they have spoken to loan officer
- Work with the client on collecting documents needed to close the refinance
- Make contact with client to schedule closing date once underwriter approves
Sales Coordinator - FREEDOM MORTGAGE - NJ
(2017-01 - 2017-05)
- Start a dialogue with customer and make oneself available to assist customer
- Assist customer getting disclosure signed
- Assist customer in getting documents needed for loan
- Figure out income calculations.
Document Recovery Specialist - FREEDOM MORTGAGE - NJ
(2016-05 - 2017-01)
- Contact customers to assist in getting loan to processing
- Work with customer to sign disclosures
- Work with customers to receive documentation needed to get loans to process
Fast Track Processor - FREEDOM MORTGAGE - NJ
(2015-07 - 2016-05)
- Receive loans from scheduling to process and return back to schedule.
- Contact customer to create line of communication.
- Order new payoffs and enter information in EDMS and Lakewood.
- Process loan to return to scheduling in a timely manner.
Jr. Loan Processor - FREEDOM MORTGAGE - NJ
(2014-11 - 2015-07)
- Start communication with customer at processing level.
- Collect documents that are missing for Senior Processor.
- Update file in EDMS and return to Senior Processor to workup for Underwriter.
Registration Renewal Administrator - AUTOMOTIVE RENTALS INC. - NJ
(2013 - 2014)
- Request renewals of registrations to county offices for client vehicles.
- Follow up with county offices to resolve rejections on registrations.
- Update ARI systems with information from counties on status of registrations.
Title Administrator - AUTOMOTIVE RENTALS INC. - NJ
(2012 - 2013)
- Assist entering titles into system and then sending to vault for filing.
- Place requests to state offices for duplicate titles at customer request.
- Enter information into system on any violations or additional documents needed to process title request.
- Place orders for new vehicles asked for by customers for fleet use.
Office Coordinator - STONHARD INC. - NJ
(2007 - 2011)
- Assist Supervisors with project assignments.
- Supervise workforce to ensure timely completion of projects.
- Coordinate and process orders of expired and leaking materials to warehouses for disposal.
- Process paperwork for return orders.
- Responsible for ordering and keeping stock of warehouse materials.
- Create spreadsheets to keep the warehouse organized.
- Help out on the warehouse floor when needed.
Marketing Assistant / Stonkleen Marketing Coordinator - STONHARD INC. - NJ
(2006 - 2007)
- Answered phones and tranferred customers to proper support personnel.
- Assisted with daily activities of Marketing Director.
- Support the sales force by processing leads that come from various sources.
- Demonstrated excellent organizational skills in implementation and follow-up of Stonkleen's Marketing Promotion, including creating rapport with customers and shipping sample kits.
Mailroom Assistant - STONHARD INC. - NJ
(1999 - 2006)
- Support the company infrastructure through various functions including shipping and receiving, mail triage, and dissemination, and processing orders for the Sales team.
- Demonstrated excellent written and verbal communications skills in assisting the sales team in placing orders, and delivering mail to employees at all levels.
