AT&T Las Colinas, TX
Associate Director of Sales Jun 2021 - Present
- Drive regional salesforce to increase Postpaid Voice market share in consumer and small business sectors,
supporting multimillion-dollar sales through strategic channel and marketing initiatives.
- Lead and motivate two sales teams to national top 20 ranking, with one team surpassing sales targets by 75%,
contributing significant additional revenue.
- Foster partnerships with retail and FirstNet channels, delivering substantial growth in Postpaid Voice acquisitions and achieving a 35% year-over-year sales increase.
- Develop and implement a manager training program, resulting in two promotions, a notable decrease in team attrition, and region-wide adoption of the initiative.
Associate Director of Retail Sales Oct 2019 - Jun 2021
- Managed multi-unit sales operations, producing significant revenue across numerous retail locations and enhancing sales team productivity through strategic business planning and channel development.
- Directed comprehensive sales initiatives for a diverse telecom portfolio, targeting a broad customer base, including
Consumer, SMB, Enterprise, Government, and First Responders, and provided robust sales and operational support.
- Led a team of corporate employees and partnered with external retail managers, fostering a customer-centric culture recognized by a prestigious company award and achieving a top national ranking for sales attainment.
- Facilitated the professional growth of a retail store manager, resulting in a promotion and the outperformance of sales targets through effective leadership and cultural transformation within the store.
Retail Store Manager III Jul 2017 - Sep 2019
- Developed and executed sales strategies that enhanced employee performance, resulting in the store achieving $10.5
million in sales revenues, and significantly improved employee retention from 45% to 12%.
- Fostered a supportive work environment, leading to the promotion of four employees to management positions and enabling team members to achieve significant personal milestones.
- Drove a substantial increase in DirecTV account sales, averaging an additional 30 to 40 accounts monthly, and elevated accessory sales transaction values by 150%, achieving an average of $125 per transaction.
Assistant Store Manager Oct 2015 - Jul 2017
- Spearheaded daily operations and team management at AT&T retail location, driving sales initiatives, ensuring customer satisfaction, and maintaining operational excellence across all facets of store functions.
Retail Sales Consultant Oct 2013 - Sep 2015
- Delivered exceptional customer service, consistently meeting sales targets by identifying customer needs and providing tailored solutions through the comprehensive understanding of AT&T's product offerings and services.
Verizon Wireless Las Vegas, NV
Assistant Sales Manager Feb 2012 - Jul 2013
- Enhanced team's sales performance by developing and enforcing a sales strategy that elevated store ranking to the
2nd highest in the Las Vegas market, achieving a 70% year-over-year increase in overall attainment.
- Implemented a targeted "bring 5, sell 3" accessories sales approach, resulting in accessory sales growth from 68% to
105% overall attainment within one year.
