Roberta Shannon

Efficient PCT/CNA with strong history of providing top-notch medical/administrative skills and solid background with over 15 successful years in healthcare. Authorized to work in the US for any employer.

CNA - Certified Nursing Assistant / PCT - Patient Care Technician at Bergen New Bridge Medical Center (2023-07 – Present)

Provides nursing assistance and patient care across multiple specialized units

• Units assigned: ICU/CCU, Dementia/Lock Down, Trach/Vent, Med Surg, Peds, ED, and Memory Care Unit
• Takes and records TPR, blood pressure and report it to nurse
• Assists patient with activities of daily living including skin care (e.g., bathes, dress, helps patient ambulate)
• Collect any specimen samples as needed
• Communicates effectively with Charge Nurse/Primary Nurse regarding patients' needs and requests

Caregiver/Nursing Assistant at SYNERGY HomeCare (2022-08 – 2023-08)

Provided in-home and facility-based patient care support

• Assisting patients with activities of daily living within their home setting, LTC, and assisted living such as bathing, dressing, and eating
• Ensuring patient takes medication at appropriate time
• Escort patient to any doctor appointments
• Provide patient with emotional support and ensure that patient is safe

Travel CNA - Certified Nursing Assistant at Select Specialty Hospital (2023-02 – 2023-05)

Provided care for chronically and critically ill patients in specialized hospital setting

• Providing care for chronically and critically ill (trach/vent patients) or post-ICU patients who require extended hospital care
• Responsible for hourly rounding and maintaining unit stock level of supplies
• Performs routine tasks in patient care and bedside nursing alongside with RT staff and Nurse
• Maintaining the cleanliness of various instruments and equipment in the patients rooms. Along with keeping room clean and orderly

Travel PCT - Patient Care Technician at Hackensack University Medical Center (2021-06 – 2023-01)

Provided patient care across multiple departments with varied patient populations

• Provide daily patient care for Geriatrics/Pediatrics Department
• Sitter/Float
• Monitor patient vital signs, collect cultures/specimen as needed

Nursing Assistant/PCA at Englewood Health (2019-12 – 2022-06)

Provided comprehensive patient care including documentation and specialized procedures

• Documents in the medical record via Epic system according to established procedures and performs assigned work in a timely and productive manner
• Provide daily patient care (i.e. nutrition/feeding, personal hygiene, dressing patient, ensuring comfort such as turning and repositioning, and practicing range of motion
• Performs EKG and applies cardiac leads
• Performs phlebotomy as requested by physician
• Provides patient care to respiratory patients as determined by the protocols of Med/Sur Unit: Tracheostomy care, tracheal suctioning, and oral suctioning
• Obtains specified specimen collection from patient (e.g. sputum, urinalysis, stool culture)

Travel PCT - Patient Care Technician - Med/Surge at Maimonides Medical Center (2021-03 – 2021-05)

Provided patient care and laboratory services across multiple hospital departments

• Responsible for drawing labs and patient daily care
• Blood Glucose Monitoring
• Performed EKG
• Worked in Emergency Department, MICU, Stepdown, Med/Surge and Trauma Unit

Pediatric Nephrology Medical Assistant at St Barnabas Health Medical Center (2015-08 – 2016-07)

Provided administrative and clinical support in pediatric nephrology specialty practice

• Completed skilled administrative work to support all office staff and operational requirements by obtaining patient demographics, collecting urine specimen and processing patients in a timely manner
• Managed master calendar and scheduled appointments for two providers based on optimal patient loads and clinician availability
• Verified insurance and pre-authorizations for surgery for pediatric patients
• Checked in and pulled medical records for patient appointments and incomplete charts
• Adhered to strict HIPAA guidelines at all times to protect patient privacy

Administrative Associate at Paterson Community Health Center (2005-05 – 2015-08)

Managed office operations and medical records for patient population

• Managed office logistics by scheduling appointments, maintaining files and collecting payments
• Promptly answered multi-line phone system and greeted callers enthusiastically
• Maintained current and accurate medical records for over 100 patients
• Obtained patient demographic and insurance information and entered into the system
• Followed up on unpaid claims and denials, submitted remittances, and posted charges and adjustments

Fulfillment Associate at NetAPorter (2014-10 – 2015-03)

Managed order fulfillment and quality assurance

• Prepared and packed orders according to company standards
• Ensured all merchandise were allocated to the correct shipment
• Maintained a clean work environment by keeping area free of trash and product in correct locations
• Inspected garments for any defects to ensure quality and verified all tags were attached and had the correct SKU to assure accuracy and prevent errors with shipment

Confidential Secretary/Office Assistant at Public School Number Six (2000-07 – 2005-05)

Provided administrative and secretarial support to school administration

• Assisted the principal and vice principals with all facets of confidential and non-confidential secretarial duties
• Typed, revised and proofread staff performance observations/evaluations
• Computerized all school reports weekly and monthly (i.e. suspensions, vandalism and violence reports, incident reports and personnel transactions)
• Greeted and assisted staff, students, parents and community participants in a user-friendly manner to ensure positive first impression

Unit Clerk/Transport Aide at St. Joseph Medical Center (2000-09 – 2001-06)

Provided clerical and transport support across multiple hospital departments

• Systemized and managed pathology records which generated organization in the Laboratory
• Managed and stocked medical utensils in the E.R
• Transported patients after being discharged and upheld patient safety

Caregiver at Saint Francis

Provided care and socialization services for elderly residents

• Assisted the elderly by providing quality socialization through game playing, and performing arts and craft activities

Course in Crisis Intervention in the Workplace Update with Personal Protective Maneuvers – Bergen New Bridge Medical Center (2024-03 – 2024-03)

Course in On-line Competency LTC Care - APs: CNA, RCA – New Bridge Medical Center (2024-03 – 2024-03)

Certification in Nursing (CNA) – Bergen Home Care & Nursing (2022-09 – 2022-10)

Certification in Patient Care Technician – Harvard Opportunity School (2019-09 – 2019-12)

HS Diploma – Silk City Academy 2000 (1998-09 – 2002-01)