Roberta Sweeper

I work with local small businesses, small agencies, and small chains to provide remote business management, Ops & Money Health Checks, and project-based support. Focus areas include operations, workflows, payment processing cost review, basic QuickBooks processes, Customer Success, and documentation/training.

Remote Business Manager & Fractional Ops | Revenue Partner | Fractional Tech Support | Founder

Sweeper Consulting · Freelance Sep 2025 - Present · Remote, United States

I provide remote business management and fractional operations support for local small businesses, small agencies, and small chains.

Core focus areas

Ops & Money Health Checks – One-time audits of operations, workflows, payment processing, and basic QuickBooks processes with a clear 90-day roadmap.

Fractional Ops & Revenue Management – Ongoing remote business management: weekly priorities, sprint-style planning, team coordination, and monthly operations & money snapshots.

Project & Systems Implementation – Scrum-led sprints for launches, migrations, and system changes, including UAT, documentation, and training.

Payment Processing & Cost Review – Identify ways to reduce costs and simplify the flow from sale to bank bookkeeping.

** SOPs, Training & Knowledge Base – Turn “ask [employee] how we do it” into clear SOPs, training materials, and a searchable knowledge base.

Typical clients

Local service businesses (salons, gyms, clinics, studios); Small agencies; Small chains and operations-heavy businesses.

Engagements usually start with an Ops & Money Health Check, then continue as a monthly fractional ops / revenue management engagement or focused project.

Senior Business Systems Analyst » Systems Support | Vendor Relationships | Integration Management

Emperion · Full-time Jun 2024 - Jun 2025 · Greater Philadelphia · Remote

Conduct analysis of existing IT systems, processes, and procedures to identify areas for improvement or optimization. Develop and support IT policies, procedures, and standards to ensure compliance and alignment with corporate goals. Support change management processes to facilitate smooth transitions during system maintenance and upgrades.

Collaborate with other IT resources to address and resolve incidents with hardware, software, and related systems. Participate in reviews and audits and provide recommendations to senior leadership. Stay abreast of current technology trends and regulatory changes in IT.

I recently completed Scrum certification and frequently work on prompt development. My graduate degrees are in Computer Science and an MBA inTechnology Management. My undergraduate degree is in English and Classics. I enjoy learning new technology and systems to enhance success.