Customer Service Representative at Drake Software (2022-12 – 2025-06)
- Providing excellent customer service over the phone by troubleshooting CPA's questions including providing assistance in clearing error codes on returns for state and federal tax returns for all types of returns, both individual and business returns.
- Assisting clients with downloading software as well as informing them of new products and how they work.
- Weekly training on the off season on all the products that Drake offers while completing mandatory testing on each subject.
Customer Service Associate at Lowe's Home Improvement (2003-04 – 2022-10)
- Providing excellent customer service through processing customer's purchases and returns on the front registers, customer service desk and return desk.
- Processing customer's special orders on the sales floor on window treatments, wallpaper, flooring, plumbing, electrical and appliances.
- Processing customer's credit card applications and payments.
- Conducting weekly cycle counts and monthly price audits on inventory to ensure that counts and price labels are correct.
- Conducting bi-weekly Build and Grow classes with 50 plus kids and after school enrichment programs at local elementary schools.
- Maintaining displays to ensure that they are clean and in working order.
- Handling general filing and bookkeeping.
Cashier at Menard's (2001-09 – 2003-03)
- Providing excellent customer service through processing customer's purchases and returns on the front registers and return desk.
- Processing customer's credit card applications.
Bookkeeper/Note Teller at Elgin State Bank (1989-12 – 2001-05)
- Processing returned checks and charge-backs on customer's accounts.
- Verifying endorsements on all checks over 1,000.00.
- Inputting loans into computer and processing loan payments.
- Reviewing loan documents to ensure that they comply with state and federal regulations.
- Filing mortgages and car titles with the state and local counties.
- Updating insurance policies to ensure that the bank is listed as the lien-holder/mortgagee on the policies.
- Handling general filing and bookkeeping.
