Robyn Daniel

Front Desk Agent with 10+ years across boutique hotels, guest houses, and small lodging properties. Skilled in guest registration, room assignments, reservations, payment processing, and complaint resolution, with a personal, guest-first service style. Available for extended travel assignments. Proficient across multiple PMS platforms and quick to master new systems.

Assistant Property Manager - Napoleon Apartments - New Orleans

(2024)

• Coordinate guest and resident communication, arrivals, apartment setup, linens, supplies, and daily property issues.
• Handle payments, scheduling, vendor coordination, and on-the-spot problem solving across furnished units.

Independent Guest House Owner / Operator - Ruby Leigh Tropical Guest Houses - Puerto Rico

(2013 - 2024)

• Operated small guest-house and vacation-lodging properties: guest communication, reservations, arrivals and departures, turnovers, and day-to-day property issues.
• Registered guests, assigned rooms, processed payments, and created a personal, host-driven guest experience from arrival through checkout.
• Handled guest requests and service recovery directly, building repeat and referral business.
• Led hands-on property restoration and reopening after Hurricane Maria, coordinating repairs, contractors, and supplies across multiple properties.

Guest House Owner / Operator - Culebra Monvillas - Culebra, Puerto Rico

• Operated guest-house lodging in Culebra: reservations, guest arrivals and departures, and day-to-day hospitality.
• Delivered direct, personal guest service from check-in through checkout, handling requests and service recovery.