Karrie Leu

Managed daily front desk operations including guest check-in and check-out Processed reservations, cancellations, and walk-in bookings accurately and efficiently Handled guest concerns, complaints, and special requests with professionalism

Front Desk Guest Service Agent - Palm Bliss Hotel - Corpus Christi, Texas

(2026-05)

• Managed daily front desk operations including guest check-in and check-out
• Processed reservations, cancellations, and walk-in bookings accurately and efficiently
• Handled guest concerns, complaints, and special requests with professionalism
• Balanced cash drawers and completed end-of-shift reporting
• Coordinated with housekeeping and maintenance to ensure room readiness
• Provided concierge-style assistance and local information to guests
• Maintained a welcoming and organized front desk environment

Operations Assistant Manager - Dollar Tree - Midland, TX

(2020-02 - 2026-05)

• Assisted customers in person and over the phone with inquiries and issues
• Resolved complaints and provided effective solutions to ensure customer satisfaction
• Maintained a professional and friendly attitude in all interactions
• Handled high call and customer volumes efficiently
• Supported team operations and assisted coworkers during peak hours
• Maintained accurate records and completed basic administrative tasks
• Supervised cashiers and managed front of the store
• Second in command when manager was away

Bartender and Server - Johnny Carino's - Midland, TX

(2017-01 - 2020-02)

• Provided fast, friendly, and accurate table and bar service in high-volume environments
• Prepared and served alcoholic and non-alcoholic beverages following standard recipes
• Processed cash, credit, and digital payments with accuracy and efficiency
• Maintained clean, organized bar and dining areas
• Upsold menu items and promoted specials to increase sales
• Followed all responsible alcohol service guidelines
• Handled customer concerns and resolved issues quickly and professionally
• Worked closely with kitchen and bar staff to ensure smooth service flow

Bartender and Assistant Manager - Sedona Bar and Grill - Midland, TX

• Provided fast, accurate, and friendly bar and table service in high-volume environments
• Prepared alcoholic and non-alcoholic beverages according to recipes and customer preferences
• Managed cash, credit, and POS transactions with accuracy
• Maintained clean, organized bar and dining areas during peak hours
• Upsold specials and menu items to increase revenue
• Handled customer concerns quickly and professionally to ensure satisfaction
• Followed all alcohol service safety guidelines and compliance standards
• Collaborated with kitchen and staff to ensure smooth service flow
• Supported daily operations and ensured smooth shift execution
• Assisted with opening and closing duties, including cash handling and reconciliation
• Coordinated staff assignments during busy shifts to maintain efficiency
• Helped train and onboard new employees
• Addressed customer complaints and resolved issues to maintain guest satisfaction
• Monitored service quality and supported team performance during peak hours
• Communicated between staff and management regarding operational needs
• Assisted with inventory tracking and supply restocking

High School Diploma - Midland High School (1999-08 - 2002-05)

Associate of Applied Science (A.A.S.) - Meteorology - Midland College