Robyn Manaway

Master of Social Work professional with experience supporting children, adolescents, and families across pediatric healthcare and community behavioral health settings. Skilled in biopsychosocial assessment, neuropsychological evaluation support, individual and group therapy, safety planning, school and family care coordination, resource navigation, and interdisciplinary collaboration. Demonstrated leadership in team operations, cross-training, workflow improvement, staff mentoring, and service coordination across complex systems.

Family Advocate Case Manager at Seattle Children's Hospital (2022-08 – Present)

• Provide family advocacy, case management, and care coordination for children and families navigating complex medical, behavioral health, and psychosocial needs.
• Collaborate across multidisciplinary teams, partnering with physicians, nurses, psychologists, therapists, social workers, behavioral health providers, and community agencies to support coordinated, family-centered care.
• Cross-train across multiple teams and service areas, providing coverage and continuity for diverse patient and family populations while adapting to varying workflows, resources, and care needs.
• Coordinate referrals, appointments, transportation, community resources, and follow-up services to reduce barriers and strengthen access to care.
• Support families with system navigation, problem solving, advocacy, and communication across healthcare and community-based services.
• Contribute to team workflow improvement, quality initiatives, accurate documentation, and consistent service delivery across programs.

Social Work Intern at Renaissance Counseling & Evaluation Services, PLLC (2025-04 – 2026-04)

• Provided supervised behavioral health and social work services to children and adolescents ages 6–17 and their families, including youth and families involved with DCYF and DSHS.
• Supported neuropsychological and behavioral health assessments for children, adolescents, and families, including DCYF- and DSHS-involved clients, through clinical intake, record review, assessment coordination, and collaboration with evaluating clinicians.
• Conducted client intakes and biopsychosocial assessments and contributed to individualized treatment planning based on behavioral, emotional, family, and school-related needs.
• Provided individual and group therapy under clinical supervision using evidence-informed interventions and developmentally appropriate approaches.
• Coordinated assessment follow-up and ongoing care with DCYF, DSHS, schools, families, healthcare providers, and community partners to support service planning, continuity of care, and youth stability.
• Developed and supported safety plans for youth experiencing behavioral health concerns and collaborated with caregivers and involved systems around risk reduction and stabilization.
• Supported school tracking plans to monitor academic, behavioral, attendance, safety, and treatment-related concerns and strengthen communication between families, schools, and providers.
• Maintained timely clinical documentation and assisted with behavioral health insurance authorizations, benefit verification, referrals, and secure care communication.

Social Work Intern at Winds of Change Counseling, PLLC (2024-03 – 2024-10)

• Conducted supervised clinical and psychosocial assessments for children, adolescents, and families, including clients involved with DCYF and DSHS, and supported individualized treatment and service planning.
• Provided supervised individual, family, and group counseling using evidence-informed interventions and collaborated with families and involved systems to address behavioral health and psychosocial needs.
• Maintained accurate clinical documentation and coordinated with DCYF, DSHS, families, and community providers to support assessment recommendations, referrals, and continuity of services.

Lead Authorization Specialist at MultiCare Health System (2017-08 – 2022-07)

• Provided day-to-day leadership for high-volume authorization operations, coordinating team workflows, priorities, escalations, and service delivery.
• Mentored, trained, and cross-trained new and existing staff; served as a subject matter resource for complex authorization processes and payer requirements.
• Led workflow and process-improvement efforts that strengthened team efficiency, consistency, accountability, and communication across departments.
• Collaborated with providers, clinical teams, leadership, insurance companies, and internal stakeholders to resolve complex access-to-care and authorization barriers.
• Supported staff problem solving and operational decision-making while maintaining quality standards, regulatory compliance, and patient-centered service.
• Managed competing priorities and complex cases while promoting teamwork, professional communication, and continuity of operations.

Master of Social Work – Grand Canyon University (2022-07 – 2026-08)

Bachelor of Science in Healthcare Administration – Pima Medical Institute (2016-03 – 2020-10)