Rocio Mennona

Results-driven Operations and Logistics professional with 10+ years optimizing high-volume service environments for global organizations.

Lean Six Sigma Black

Belt skilled in process improvement, SLA and queue management, and cross-functional collaboration. Proven track record building scalable playbooks, leading teams (10–20 direct reports), and delivering ~20% operational efficiency gains through data-driven recommendations and dashboards. Fluent in English and Spanish; comfortable presenting to leadership and partnering with engineering to resolve complex operational blockers.

Transportation Logistics Operations Specialist Severe Event Management Execution - Amazon - Tempe

(2023-01)

• Partnered with engineering and cross-functional teams to triage and resolve complex operational issues and systematic blockers.
• Led training and mentorship for new team members, establishing quality standards and clear performance expectations for operational success.
• Developed data-driven recommendations for leadership to improve operational efficiency and implement scalable process improvements.
• Acted as a subject matter expert for remote operations, overseeing queue management and workflow optimization to ensure service consistency.
• Managed day-to-day operational escalations and internal playbooks to ensure streamlined communication and resolution of critical logistical blockers.

Union Operations Clerk - UPS Freight

(2014-01 - 2018-12)

• Managed high-volume shipping documentation and resolved billing discrepancies to ensure accurate financial reporting and customer satisfaction.
• Streamlined data workflows and maintained documentation for logistics procedures to reduce processing errors and improve response times.

Monitor (Part Time) - Florence Unified School District

(2020-01 - 2023-12)

• Facilitated communication between stakeholders and departments to resolve service inquiries and improve operational response times.

Fraud Specialist - Target

(2023-01 - 2023-12)

• Supervised frontline operations and guest services, ensuring high-quality standards and timely resolution of customer escalations.

Thompson Education Direct (2000-08 - 2003-06) New York City

Business Law - Cornell University (2023-10)