LEAD HEALTHCARE AND TRANSLATOR at LOS ANGELES GENERAL MEDICAL CENTER (2019-01 – Present)
Oversee completion of the end-to-end translation/alternative format requests cycle submitted online, and all tasks associated including invoice review.
- Maintain translation memory, glossary and style guides for optimal translation outcomes and review periodically.
- Monitor and manage vendors' performance through observation, monthly performance and quality reports, and joint operation meetings.
- Address any operational and performance issues/gaps in a timely manner.
- Applies subject expertise in evaluating business operations and processes. Identifies areas where technical solutions would improve business performance. Consults across business operations, providing mentorship, and contributing specialized knowledge.
- Interprets/translates accurately and completely. Assist management with HCI productivity data and other survey programs and reviews.
- Analyze, and use data to guide the development and implementation of service improvement initiatives.
- Work closely with Executive Leadership Team, Patient Experience Committee, and other leadership committees to discuss survey results and key performance indicators and provide recommendations for the efficient management and allocation of resources in compliance with established standards.
- Collaborate in operation of telephonic and video remote interpretation services and other interpreting modalities, providing support in troubleshooting issues, serving as the liaison with vendors and IT to address system-wide outages/concerns.
- Developed a professional development plan and trained 20 inhouse HCI in various healthcare topics CSU hours.
- Tracked and investigate Language Services complaints/grievance and participate in taking corrective action.
ADJUNT HEALTHCARE INTEPRETIING AND TRANSLATING INSTRUCTOR at REEDLEY COMMUNITY COLLEGE (2019-01 – 2025-12)
Adjunct Instructor Healthcare Interpreting Program. Instruction and development of text materials for the curriculum of the Healthcare Interpreter Program designed to train bilingual and bi-cultural students to develop the awareness, knowledge, and skills necessary for effective language interpretation in all healthcare settings.
- Through academic preparation, practical skills training, and service hours in community-based health care settings and educational organizations with focus on the following skills:
- Roles and responsibilities of a health care interpreter
- Basic knowledge of common medical conditions, treatments, and procedures
- Insight in language and cultural nuances for specific communities
- Application of interpreting skills in English and the language of service and its variations depending on culture and background
