Rocky Durand
Customer Support Specialist
Talent
Panorama City, Los AngelesMember since May 22, 2023
·
Hire this person
Send a job offer directly to this candidate
About
Customer support specialist and support content creator with 15 years experience in the audio and music tech space.
SKILLS
Customer Service | Call Center | E-Mail Support | Troubleshooting
Support Project Collaboration | Confluence | JIRA | Typeform | Zendesk
Help Center Content Creation | Knowledge Base Editor | Technical Writer | Voiceover | Digital Audio Editing
Experience
Native Instruments North America Inc, Los Angeles CA
Technical Writer - Knowledge Base
2018 - 2023
- Composed and edited content for written articles and support videos.
- Recorded and edited Voiceover narration for knowledge base videos.
- Completed task assignments via Confluence, Google analytics, JIRA, Typeform, and Zendesk.
2008 - 2018
- Assisted customers with advanced troubleshooting and support via telephone, TeamViewer, and Zendesk.
- Completed task assignments via Confluence, JIRA, and Zendesk.
Education
Citrus College, Glendora, CA
Audio Engineering
Coursework toward a Bachelor’s degree.
- MIDI production, composing, digital audio workstations, signal processing, and live sound reinforcement.
