Roger Dandjinou

Reliable and customer-focused professional with a strong foundation in business operations, team leadership, and administrative support. Known for excellent communication, attention to detail, and a passion for helping others. Trained in banking and financial services, with experience managing customer interactions, resolving issues, and ensuring smooth day-to-day operations. Adept at managing priorities in fast-paced environments. Bilingual in English and French.

Security Industry Professional - Northeast Security Inc.

(2018-01)

• Conducting security inspections across designated properties
• Monitoring access points
• Managing surveillance operations
• Document and report suspicious activities both inside and outside the premises
• Maintaining security reports including shift Logs and incident reports

Store Manager - Dandjinou LLC - Benin, West Africa

(2017-01 - 2018-12)

• Trained, supervised and scheduled 2 to 3 staff members in a popular family convenience store
• Delivered excellent customer service, and ensured satisfaction
• Managed store operations, including overseeing cash flow, inventory, and accounts payable and receivable
• Achieved daily, weekly and monthly sales goals during the pandemic

Operations Supervisor - 7-Eleven - Boston, MA

(2005-01 - 2015-12)

• Supervised a team of 6 store leaders, including training, scheduling, and performance evaluations
• Delivered excellent customer service by resolving concerns promptly and professionally
• Managed inventory, monitored cash flow, and maintained accurate financial records
• Oversaw merchandising and ensured visual displays met company standards
• Developed staff to exceed sales goals and promoted a positive team environment

Manager (Non-Profit Organization) - ONG Matex-Benin - Benin, West Africa

(2000-01 - 2005-12)

• Led day-to-day operations of a community-based organization supporting youth and families
• Managed fundraising campaigns and created detailed reports for donors and stakeholders
• Coordinated administrative tasks including budgeting, compliance, and board meetings
• Supervised a team of staff and volunteers to implement education and outreach programs

Certificate of Completion - Business Services Administration - Millennium Training Institute (2025-01)

Bachelor of Science - Management (Accounting Concentration) - University of Massachusetts Boston (2017-01)

Associate of Arts - Business Communication - Bunker Hill Community College (2012-01)

Certificate of Success - University of Abomey-Calavi

High School Diploma - Collège de Gbegame