Ron Johnson

Senior Business Analyst specializing in CRM or LMS, AI Integration in Agile Environment (Remote)

Business Analyst

Huntington Learning Centers · Full-time

Oct 2024 - Aug 2025 · 11 mos (Remote)

Scope: Technical Business Analyst Migrating business data and processes into Microsoft Dynamics 365 Responsibilities:

• Identified, analyzed, and documented all current state business processes • Analyzed current business processes and needs and propose effective solutions to address those needs and improve efficiencies • Facilitated development of business requirements & process models through interviews, document analysis, workshops, etc.

• Managed business requirements and change requests during project execution in Azure DevOps • Assisted in the development and execution of product implementation… more

Senior Business Analyst

Strategic Education, Inc · Full-time

Aug 2021 - Feb 2024 · 2 yrs 7 mos (Remote)

Scope: Migration of LMS from BlackBoard to Canvas Responsibilities:

• Key team-member in Migration effort to transfer all LMS operations from BlackBoard to Canvas.

• Served as subject matter expert demonstrating advanced knowledge in multiple systems.

• Operated as liaison for internal business partners, external vendors & software development team • Collaborated with project teams in requirements definition, documentation, etc.

• Managed development requirements and project flow through Jira…

Lead Dynamics CRM Business Systems Analyst (contract)

RSM US LLP · Contract

Feb 2021 - Jul 2021 · 6 mos (Remote)

Scope: Requirements Gathering for MS Dynamics CRM Instance Responsibilities: • Conducted requirements elicitation sessions with identified business teams • Documented elicitation results & validate with stakeholders to ensure requirements align with team • Organized, model, and specify requirements addressing given complexity, risk, and audience • Wrote requirements specifications according to standard templates

Senior Business & Data Analyst - Microsoft Dynamics 365 CRM

Datavail · Full-time

May 2020 - Nov 2020 · 7 mos (Remote)

Scope: Requirements Gathering for MS Dynamics CRM Instance, Develop CRM Sales Entities / Attributes Responsibilities: • Analyzed client requirements as part of CRM integration. • Evaluated data with focused on Data Modeling or SQL Data Profiling. • Collaborated in Scrum team to review the 80+ entities exists in current data model. • Worked with client and internal teams to extract sales attributes from entities in Sales CRM data.…

SR Business Analyst / Microsoft Dynamics 365 CRM Functional Lead

Synoptek · Full-time

Jan 2020 - May 2020 · 5 mos (Remote)

Scope: Requirements Gathering for MS Dynamics CRM Instances, Develop Business Req Docs Responsibilities: • Elicit Requirements from Corporate Execs for MS Dynamics CRM Solution, • Develop Business Requirements Documents for Solution Architect to develop solution, • Present Functional Customizations in Client’s Dynamic Instance per sprint. • Coordinate with Offshore Development Team to complete Sprint Work utilizing AGILE • Mange Client Communication & Projects through Microsoft Teams…

University of Colorado Colorado Springs

Bachelor of Science (BS), Business/Information Systems

1993 – 1999