Ronah Kafu

Results-driven operations and administrative professional with 5+ years of experience supporting operational efficiency, financial accuracy, and organizational performance. Proven ability to manage billing, accounts receivable, customer account administration, and operational reporting. Known for improving data accuracy, optimizing internal processes, and maintaining strong customer relationships. Holds an MBA with a background in Human Resources and organizational operations.

Operations Coordinator - Penske Truck Leasing - Baltimore District

(2024-01)

• Manage accounts receivable and billing operations supporting district revenue accuracy and financial reporting.
• Oversee reconciliation and documentation of fuel transactions and operational records to maintain system accuracy.
• Maintain customer accounts, licensing, and permitting information across the tools on the loop like District tool CMS, Rental Net, and Service Net platforms.
• Coordinate operational reporting including Asset Cycle Time (Fleet net notes), vehicle service documentation and fleet management records.
• Ensure compliance with company procedures while maintaining high data accuracy across operational systems.

Data Entry & Operations Support Specialist - Breakthru Beverage Group

(2022-01 - 2022-12)

• Managed high-volume financial and customer data entry across company databases and accounting systems.
• Prepared invoices, checks, and money orders for digital archiving and financial tracking.
• Improved document organization and retrieval efficiency for operational teams.
• Exceeded productivity and accuracy targets by more than 30%.

Graduate Assistant – School of Business - Shenandoah University

• Provided operational and administrative support within the Dean's Office.
• Coordinated logistics for institutional events including the Student Advisory Board launch.
• Managed requisitions and work orders ensuring timely processing and payment reconciliation.

Human Resources Research Assistant - Courts of Judicature – Uganda - Uganda

• Coordinated staffing allocations across 127 court stations nationwide.
• Managed workforce deployment records and supported HR planning for judicial operations.

Master of Science in Education - Organizational Focus - Shenandoah University (2023-08 - 2024-08)

Master of Business Administration - MBA - Shenandoah University (2020-01 - 2022-05)

Postgraduate Diploma - Human Resource Management - Uganda Management Institute (2018-08 - 2019-05)

Bachelor's Degree - Human Resource Management - Makerere University Business School (2010-08 - 2013-05)