Ronesha Griffin

Detail-oriented professional with extensive experience in data entry, recordkeeping, and administrative support. Proven ability to accurately process and manage high-volume caseloads, ensuring data integrity through meticulous quality checks and systematic database input. Skilled in document scanning, indexing, and maintaining confidentiality. Eager to leverage strong organizational and typing skills to contribute to efficient operations as a Remote Data Entry Specialist.

Customer Service Representative - Global Commerce & Services - New Orleans

(2024-08)

• Provide user support and customer service for Government Employee Human Resource programs.
• Respond to requests for assistance via phone, chat, and email.
• Log all help desk interactions and track resolutions.
• Follow up with customers to ensure complete resolution of issues.
• Redirect inquiries to the correct resource and escalate urgent situations.
• Help update training manuals.

Intake Customer Service Analyst - Strategic Staffing Solutions - New Orleans

(2021-10 - 2022-07)

• Processed applications for COVID-19 disaster-related assistance.
• Reviewed applications for accuracy and eligibility under program guidelines.
• Analyzed financial information against income eligibility requirements.
• Performed quality checks on submitted applications before final approval.
• Managed high-volume caseloads while maintaining organization and customer support.

Lockbox Clerk - ICONMA, LLC / Capital One - Metairie

(2019-11 - 2020-01)

• Extracted, sorted, and processed payments and invoices for deposit preparation.
• Performed 8-point check inspections to verify checks before system entry.
• Accurately entered payment amounts into software applications.
• Followed detailed instructions to prepare deposits and re-associate documents.
• Met department standards for quality and productivity.

Data Entry / Administrative Assistant - Cynet Systems / Entergy - New Orleans

(2018-08 - 2018-12)

• Supported project reporting, budget tracking, and numerical analysis.
• Maintained project budgets, cost information, and resource databases.
• Prepared reports, forecasts, and status updates.
• Monitored data for accuracy and helped maintain historical records.

Data Entry Clerk - Complete Logistical Services - Harvey

(2017-08 - 2017-10)

• Entered numerical data into databases and spreadsheets accurately and in a timely manner.
• Transferred data from paper documents into computer systems.
• Scanned documents, verified data against source records, and created new file records.
• Maintained confidentiality of sensitive information.

Data Entry and Accessioning Clerk - UTC Laboratories LLC - New Orleans

(2016-01 - 2017-01)

• Prepared and entered patient data into computer systems.
• Reviewed documents for deficiencies and corrected discrepancies.
• Scanned, indexed, and maintained records for electronic format.
• Sorted and prioritized specimens and related paperwork.
• Completed database backups and maintained confidentiality.

Customer Service Associate - Walgreens - New Orleans

(2015-10 - 2016-01)

• Entered sales accurately at front cash registers.
• Delivered positive customer service and supported store operations.

Guest Service Lead - Winn Dixie LLC - New Orleans

(2010-10 - 2014-06)

• Managed customer service, cash handling, deposits, filing, bookkeeping, and office equipment.
• Supported inventory, line production, and office operations.

Sarah T. Reed Senior High School New Orleans