Customer Service Representative - Global Commerce & Services - New Orleans
(2024-08)
- Provide user support and customer service for Government Employee Human Resource programs.
- Respond to requests for assistance via phone, chat, and email.
- Log all help desk interactions and track resolutions.
- Follow up with customers to ensure complete resolution of issues.
- Redirect inquiries to the correct resource and escalate urgent situations.
- Help update training manuals.
Intake Customer Service Analyst - Strategic Staffing Solutions - New Orleans
(2021-10 - 2022-07)
- Processed applications for COVID-19 disaster-related assistance.
- Reviewed applications for accuracy and eligibility under program guidelines.
- Analyzed financial information against income eligibility requirements.
- Performed quality checks on submitted applications before final approval.
- Managed high-volume caseloads while maintaining organization and customer support.
Lockbox Clerk - ICONMA, LLC / Capital One - Metairie
(2019-11 - 2020-01)
- Extracted, sorted, and processed payments and invoices for deposit preparation.
- Performed 8-point check inspections to verify checks before system entry.
- Accurately entered payment amounts into software applications.
- Followed detailed instructions to prepare deposits and re-associate documents.
- Met department standards for quality and productivity.
Data Entry / Administrative Assistant - Cynet Systems / Entergy - New Orleans
(2018-08 - 2018-12)
- Supported project reporting, budget tracking, and numerical analysis.
- Maintained project budgets, cost information, and resource databases.
- Prepared reports, forecasts, and status updates.
- Monitored data for accuracy and helped maintain historical records.
Data Entry Clerk - Complete Logistical Services - Harvey
(2017-08 - 2017-10)
- Entered numerical data into databases and spreadsheets accurately and in a timely manner.
- Transferred data from paper documents into computer systems.
- Scanned documents, verified data against source records, and created new file records.
- Maintained confidentiality of sensitive information.
Data Entry and Accessioning Clerk - UTC Laboratories LLC - New Orleans
(2016-01 - 2017-01)
- Prepared and entered patient data into computer systems.
- Reviewed documents for deficiencies and corrected discrepancies.
- Scanned, indexed, and maintained records for electronic format.
- Sorted and prioritized specimens and related paperwork.
- Completed database backups and maintained confidentiality.
Customer Service Associate - Walgreens - New Orleans
(2015-10 - 2016-01)
- Entered sales accurately at front cash registers.
- Delivered positive customer service and supported store operations.
Guest Service Lead - Winn Dixie LLC - New Orleans
(2010-10 - 2014-06)
- Managed customer service, cash handling, deposits, filing, bookkeeping, and office equipment.
- Supported inventory, line production, and office operations.
