Assistant General Manager - LANDRY'S BRICK HOUSE TAVERN & TAP - Houston, Texas
(2021-01)
- Manage P&L, budgeting, ordering, inventory an operations for this high volume restaurant.
- Recruit, hire and supervise employees. Schedule, train and motivate all staff members.
- Ensure that proper cash handling procedures and inventory controls are in place.
- Create and foster a positive working environment. Encourage and inspire support and teamwork among managers to continually build sales, guest counts and performance earnings
- Maximized revenue through assertive yield strategies; developing and maintaining relationships with clients.
- Monitored food and beverage sales trends and developed action plans for improvement.
Operations General Manager - BUFFALO WILD WINGS - Houston, Texas
(2013 - 2020-11)
- Directly responsible for the operations of the restaurant. Managed, P&L, budgets, ordering, and inventory.
- Monitored (RAS), Responsible Alcohol Service, Operations Excellence (OPEX), Labor Management, Quality Services Cleanliness, HACCP, asset protection, weekly labor, cost centers, and overtime.
- Ensured all team member files are up to standard. Coach and develop managers on their areas of responsibilities. Review Monthly one on one cost center and set up expectations.
- Created a system to control turnover based on hiring, training, and staff. Developed positive work environment and culture. Reviewed quarterly business plan and processed requests and adjustments. Completed all orientation paperwork for new hires. Verified and ensured training schedules for new team members are prepared. Interviewed new members based on the behavioral model. Set expectations of hiring needs to team.
- Consistently meet company operational goals and provide excellence in client relations.
- Developed and mentored new employees to perform at optimum levels increasing employee production and morale. Exhibit a positive work environment for guests.
- Set standards for all certified trainers in kitchen operations.
- Managed the Wing Certified Trainers Program ensuring excellence.
- Monitored restaurant metrics meeting company policies.
- Executed change initiatives to ensure the four wall procedures are followed.
General Manager - CHILI'S RESTAURANT - Houston, Texas
(2010 - 2012)
- P&L and budgeting responsibility for this high volume restaurant located by Reliant Stadium.
- Recruited, hired and supervised over 100 employees. Scheduled, training and motivate all staff members.
- Maximized revenue through assertive yield strategies; developing and maintaining relationships with clients. Monitored food and beverage sales trends and developed action plans for improvement.
- Ensured proper cash handling procedures and inventory controls are in place and conflicts of interest do not exist.
General Manager – Reliant Stadium Location - THE OLIVE GARDEN RESTAURANT - Houston, Texas
(1995 - 2010)
P&L and budgeting responsibility for $4Million in annual sales for this high volume restaurant located by Reliant Stadium. Recruited, hired and supervised over 100 employees. Scheduled, training and motivate all staff members.
Maximized revenue through assertive yield strategies; developing and maintaining relationships with clients. Regarded as the leader in the restaurant proving support and resources to help the team achieve excellence in its pursuit of guest, employee and investor goals. Monitored food and beverage sales trends and developed action plans for improvement.
Ensured that proper cash handling procedures and inventory controls are in place and conflicts of interest do not exist. Held employees and managers to high standards; conducted timely effective performance reviews for managers and follow-up on the progress of employee development plans. Monitored safety, sanitation and security guidelines and ensured that all followed at all times.
Managed the selection and training processed for certified trainees and culinary assistants to identify and develop high potential candidates. Held effective and productive weekly meetings.
- General Manager for 7 years of the Reliant operation and serviced 6000 guests weekly; also served as Manager for 8 years, Completed 15 years of service in numerous roles including Sales, Service, Culinary Operations and Management. After completing extensive training in the Reliant operation promoted to General Manager due to strong performance. Successfully increased revenue by 6% for the Reliant Stadium operation during tenure.
- Dallas division leader in team member retention by 43%.
- Effectively controlled costs associated with food and beverage, labor, direct opportunity expenses at or below comparison goals. Recipient of numerous awards from local schools, churches and other community organizations for contributions to the Houston areas.
- Completed Rollins College – Certificate of Achievement – Embracing Leadership Excellence Manager Program.
General Manager - Westheimer Location - THE OLIVE GARDEN RESTAURANT - Houston, Texas
(1995 - 2010)
Provided executive leadership to the operation of this high volume restaurant operation. In charge of all operations, human resource functions, and guest services. Played an integral part generating revenue and increasing sales.
Responsible for the planning and organizing daily office operations. Set up team members for success by monitoring training, cross training and development of all new and experience staff members. Managed the training for Certified Trainers and Culinary Assistants ensuring training materials are used.
SEMOLINA RESTAURANT - Houston, Texas
(1993 - 1995)
- P&L and budgeting responsibility for this high volume restaurant.
Assistant Manager - T.G.I. FRIDAYS RESTAURANTS - Houston, Texas
(1986 - 1993)
- Served as Assistant Manager for this popular restaurant located in Windsor Plaza. Supported the management team in operations, budgeting, employee and human resources.
