Rosa Garcia

Healthcare customer service and administrative professional with 10+ years of experience across healthcare and retail, including 7+ years supporting patients in medical offices. Experienced in patient communication, appointment scheduling, payment collection, EHR and computer-system navigation, documentation, referrals, and resolving routine patient needs with professionalism and empathy. Bilingual in English and Spanish, with strong attention to detail and a proven record of training staff, handling sensitive patient information, and supporting accurate payment processing.

Office Administrator / Front Desk - Athrè Facial Plastics

(2022-10)

• Coordinate consultations, appointments, and surgeries while providing professional and responsive service to patients and prospective patients.
• Contact prospective patients and collect consultation fees and surgery payments with accuracy and professionalism.
• Assist with post-operative patient needs and provide a positive, compassionate patient experience when support is required.
• Train new employees on the EHR system, office workflows, documentation standards, and day-to-day administrative procedures.
• Document patient communications accurately and maintain organized records while handling sensitive patient information.
• Manage skincare inventory and coordinate with vendors to support cost savings and efficient office operations.

Front Office Coordinator - Endocrinology Practice

(2019-02 - 2022-09)

• Check patients in and out, answer routine front-office questions, and collect payments accurately.
• Coordinate referrals and communicate required information between the practice, patients, and outside providers.
• Assist with medication refill requests and route patient needs appropriately for provider review.
• Maintain accurate patient records and documentation using healthcare office systems and established procedures.

Operations Manager / Store Manager - Sephora

(2015-05 - 2019-02)

• Managed inventory and daily operational execution in a high-volume customer service environment.
• Promoted to Store Manager based on strong performance, leadership, and operational results.
• Supervised, coached, and trained 7 associates while maintaining service standards and team productivity.
• Managed payroll, store goals, and administrative responsibilities with accuracy and accountability.
• Contributed to a 19% annual sales increase through strong customer service, team leadership, and operational execution.

High School Diploma (2012)