Rosa Marie

Results-driven operations supervisor with 5+ years managing logistics, administration, and multi-unit teams. Proven track record optimizing resources, resolving escalations, and driving operational efficiency across fast-paced environments.

Part Time Center Supervisor - United Parcel Service - Franklin, MA

(2022-11)

• Supervise daily dispatch operations, optimizing driver routing to maximize resource efficiency
• Resolve customer escalations end-to-end, maintaining high satisfaction and minimizing financial exposure
• Maintain accurate office records and claims documentation to support compliance and cost control

Administrative Specialist - Panera - Franklin, MA

(2021-01 - 2022-11)

• Managed inventory integrity across 186 locations, preventing stockouts and reducing supply chain gaps
• Validated payroll processing with zero-error target, ensuring accurate and timely compensation
• Streamlined onboarding and interview scheduling to maintain adequate staffing levels company-wide

Part Time Manager - Burger King - Woonsocket, RI

(2020-01 - 2021-01)

• Led and trained a team of 15 shift workers, overseeing daily operations and performance standards
• Managed procurement of food, supplies, and uniforms while maintaining daily inventory accuracy
• Conducted candidate interviews to ensure cultural and operational fit during high-volume hiring

Cashier - J And D's Pizza - Woonsocket, RI

(2017-05 - 2020-01)

• Delivered customer-facing service including transactions, complaint resolution, and food prep support

High School Diploma - Woonsocket High School