Rosa Ortuno

Results-driven telecommunications and sales professional with over 15 years of experience in customer service, sales, management, inventory control, and telecommunications operations. Proven ability to increase sales, build strong customer relationships, manage teams, oversee inventory and auditing, and quickly learn new software and operating systems. Recognized for exceptional work ethic, leadership, and dedication to helping companies grow while delivering outstanding customer experiences.

Telecommunications Manager / Telecommunications Sales / Inventory Control & Auditing at A&B Success (2016-01 – Present)

• Managed daily telecommunications sales operations.
• Consistently met and exceeded sales goals.
• Built long-term customer relationships through outstanding service.
• Oversaw inventory control and telecommunications auditing.
• Hired, trained, and supervised employees.
• Managed opening and closing procedures.
• Helped improve store performance through strong leadership and sales strategies.
• Quickly adapted to new systems and technology while maintaining operational efficiency.

Customer Service Representative / Sales Representative at 444 Express (2020-01 – Present)

• Assist customers with vehicle rentals while providing exceptional customer service.
• Recommend products and services that best fit customer needs.
• Process transactions accurately and efficiently.
• Resolve customer concerns professionally.
• Maintain a positive customer experience while meeting sales expectations.

Customer Service Representative / Server at Soup Plantation (2010-01 – 2016-01)

• Delivered exceptional customer service in a fast-paced environment.
• Handled cash transactions accurately.
• Maintained cleanliness and organization of the restaurant.
• Worked collaboratively with team members to ensure customer satisfaction.

High School Diploma – Narbonne High School (2010-01)