Brittney Fields

Customer-focused professional with 10+ years of experience in telecommunications, customer service, account management, technical support, and consultative sales. Proven ability to resolve complex customer concerns, build customer relationships, identify customer needs, and recommend products and services that improve customer satisfaction and retention. Experienced in fast-paced, metrics-driven environments with expertise in customer support, billing, troubleshooting, account maintenance, and sales.

Additional experience in marketing, branding, and client consulting.

Customer Service Representative at Entergy (2026 – Present)

• Assist customers with billing inquiries, payment arrangements, account maintenance, and service-related concerns.
• Research accounts, resolve complex customer issues, and educate customers on available solutions.
• Maintain performance metrics including FCR, customer satisfaction, and quality standards.
• Utilize multiple systems and resources to provide accurate and timely resolutions.

Customer Service Representative at Verizon (2022 – 2024)

• Assisted customers with wireless account management, billing inquiries, device upgrades, promotions, and service plans.
• Utilized consultative sales techniques to recommend products, protection plans, and account solutions.
• Resolved account concerns while maintaining customer satisfaction and retention.
• Collaborated with support teams to resolve complex customer issues and billing disputes.

Founder | Creative & Marketing Consultant at Stamped by Cymph Notary & Creative Services (2021 – Present)

• Provide creative, marketing, branding, and consulting services for small businesses, entrepreneurs, and independent artists.
• Manage client relationships, marketing projects, content development, and promotional campaigns.
• Develop audience engagement strategies and branded communications across digital platforms.

Verizon Customer Experience Representative at AFNI (2019 – 2021)

• Supported Verizon customers with billing inquiries, account maintenance, service plans, and technical concerns.
• Resolved customer issues through effective problem-solving and account research.
• Delivered high-quality customer experiences in a fast-paced call center environment.

Wireless Sales Representative at Metro by T-Mobile (2016 – 2016)

• Assisted customers with device purchases, upgrades, plan selections, and accessory recommendations.
• Recommended products and services based on customer needs and usage patterns.
• Utilized social media and community engagement efforts to support customer acquisition and sales goals.

Verizon Customer Experience Representative / Assumption of Liability Specialist at Alorica (2014 – 2016)

• Assisted customers with account servicing, billing inquiries, ownership transfers, and account maintenance.
• Processed Assumption of Liability requests while ensuring policy compliance and accuracy.
• Maintained professionalism while handling sensitive customer information.

Verizon Prepaid Customer Service Representative at Xerox (2013 – 2014)

• Assisted prepaid wireless customers with account management, payments, service features, and troubleshooting.
• Educated customers on wireless plans, account options, and available services.
• Resolved customer concerns while meeting quality and productivity standards.

Associate of Applied Science (A.A.S.) in Graphic Design (2015)

Additional College Coursework Toward Bachelor’s Degree