Rosa Rodriguez

Certified Phlebotomist with experience in blood collection, sample preparation, and lab testing in fast-paced healthcare environments. Expertise in venipuncture, capillary punctures, and handling difficult draws, ensuring patient safety and comfort. Proficient in using various lab equipment and maintaining accurate, organized medical records.

Strong knowledge of medical terminology, HIPAA regulations, and infection control procedures. Excellent interpersonal and communication skills, with a patient-centered approach to care. Thrives under pressure and models successful leadership.

Seeking a position within a field for a continued use of skills and exposure to new training opportunities.

Customer Service Rep/ Administrative Assistance at J.Morrissey (2025-02 – Present)

Sent on several assignments for different companies

• Data Entry
• Setting up Patients appointment
• Verify Insurance and referrals
• Worked Epic, Athena, and Moded

Customer Service Representative at Intercommunity Healthcare (2023-01 – 2024-02)

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
• Set up appointments for new and established patients via the EPIC system
• Assisted on the crisis line and maintained reporting
• Set up transport for clients wanting to attend rehab
• Provided effective training to the new representatives and answered any corresponding questions
• Ensured the call center was locked and secured at the end of my shift

Customer Service Representative at Jefferson Radiology (2020-12 – 2023-10)

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
• Scheduled patients appointment for radiology services
• Assisted provider and patient with expediting any escalation calls to supervisor
• Prepared accurate reporting and sent them out to the patients as well as provider
• Assisted patients in filling out insurance forms and other patient records

Customer Service Associate & Call Center Lead at CareCentrix (2015-10 – 2020-12)

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
• Maintained a high level of product knowledge, providing accurate information to customers
• Answered customer telephone calls promptly to avoid on-hold wait times
• Coordinated home health service and authorization of sleep studies

Phlebotomy – Tunxis Community College

High School Diploma – Weaver High School