Rosalia Loera

Attentive and organized Medical Assistant with over 4+ years of experience performing administrative and clinical tasks in a healthcare environment. Looking to apply my background and expertise to help fulfill any medical assistant needs.

KEY SKILLS

—

• Bilingual
• Electronic Medical

Record (EMR) software

• Patient Triage
• Project Manager
• Insurance Verifications
• Prepping Rooms
• Taking Vitals
• Specimen Collection
• Injections
• HIPAA/OSHA

Experience

Alamo City Dermatology, San Antonio, TX

Clinical Team Lead January 2017 – Current

 Responsible for supervising five Medical Assistants on their day-to-

day responsibilities which include reviewing their chart notes and making sure their “tasks” are completed accordingly.

 Manage inventory for all exam rooms and provide necessary supplies,

support, and assistance to the medical staff.

 Support the Medical Director in surgery days by preparing equipment and assisting physicians with medical treatments.

 Implemented monthly auditing of the clinic which has improved our mission to deliver high quality services to our community with kindness, excellence, and expertise.

 Assisted the Practice Manager in initiating a pre-registration process which lead to the reduction of no-show rates from 16% to less than

10%.

 Support the management team in conducting performance reviews for employees.

Alamo City Dermatology, San Antonio, TX

Office Assistant December 2017 – January 2021

 Praised for efficiently handling of administrative duties (e.g.,

answering phone calls, scheduling appointments, maintaining up to date medical records, and processing patients.

 Project Manager of the Corevitas Study; a research study for patients who have a condition known as psoriasis and atopic dermatitis.

 Complete and submit clinical documentation in accordance with clinical guidelines, including prior-authorization packets.

 Monitor’s patient flow to maximize efficiency within the clinic throughout the day.

 Train all new employees on back-office processes and systems.

McDonald’s, San Antonio, TX

Assistant Manager March 2014 – Current

 Controlled and conducted payroll to meet the company labor cost standards.

 Manage the flow of food service activity, assigning tasks, and provide the highest quality food with the best customer service possible.

 Maintain reports based on the company’s standards in compliance with state and federal regulations.

 Handle HR issues as they arise, including disciplinary write-ups.

 Responsible for the cash for all shifts, including bank deposits and ensuring that all cash procedures are properly adhered to Maintaining professional appearance and demeanor at all times.

 Conduct crew meetings as needed to discuss operations procedures and promotions.

 Ensure that all sanitation, safety, and security policies and procedures are observed and enforced.

EDUCATION

San Antonio Medical Assistant School, San Antonio, TX

Certified Medical Assistant February 2021 – Current

Northwest Vista College, San Antonio, TX

Associates in Liberal Arts August 2009 – December

2015

Vogue College of Cosmetology, San Antonio, TX

Aesthetician January 2014 – January 2015

VOLUNTER

St. PJ’s Children’s Home, San Antonio, TX

Volunteer November 2015 – November 2016

KEY SKILLS

—

• Bilingual
• Electronic Medical

Record (EMR) software

• Patient Triage
• Project Manager
• Insurance Verifications
• Prepping Rooms
• Taking Vitals
• Specimen Collection
• Injections
• HIPAA/OSHA

Alamo City Dermatology, San Antonio, TX

Clinical Team Lead January 2021 – Current

 Responsible for supervising five Medical Assistants on their day-to-

day responsibilities which include reviewing their chart notes and making sure their “tasks” are completed accordingly.

 Manage inventory for all exam rooms and provide necessary supplies,

support, and assistance to the medical staff.

 Support the Medical Director in surgery days by preparing equipment and assisting physicians with medical treatments.

 Implemented monthly auditing of the clinic which has improved our mission to deliver high quality services to our community with kindness, excellence, and expertise.

 Assisted the Practice Manager in initiating a pre-registration process which lead to the reduction of no-show rates from 16% to less than

10%.

 Support the management team in conducting performance reviews for employees.

Alamo City Dermatology, San Antonio, TX

Office Assistant December 2017 – January 2021

 Praised for efficiently handling of administrative duties (e.g.,

answering phone calls, scheduling appointments, maintaining up to date medical records, and processing patients.

 Project Manager of the Corevitas Study; a research study for patients who have a condition known as psoriasis and atopic dermatitis.

 Complete and submit clinical documentation in accordance with clinical guidelines, including prior-authorization packets.

 Monitor’s patient flow to maximize efficiency within the clinic throughout the day.

 Train all new employees on back-office processes and systems.

San Antonio Medical Assistant School, San Antonio, TX

Certified Medical Assistant February 2021 – Current

Northwest Vista College, San Antonio, TX

Associates in Liberal Arts August 2009 – December

2015

Vogue College of Cosmetology, San Antonio, TX

Aesthetician January 2014 – January 2015