Lead Commercial Loan Closing Representative, Equipment Finance - Wells Fargo
(2017-01)
- Coordinate, document and initiate the funding process for a variety of commercial lease and loan documentation products for equipment financing.
- Manage transactions with vendors, customers, bankers, and Territory Managers, securing necessary transaction documentation to initiate funding process.
- Act as a liaison between Territory Managers and Corporate Legal Group to identify viable solutions to facilitate loans while interfacing directly with internal and external WF Customers.
- Fulfill risk and compliance obligations, timely and effective escalation and remediation of issues, as well as make sound risk decisions and meet all risk and compliance program requirements.
Payoff Specialist, Equipment Finance - Wells Fargo
(2012-01 - 2017-12)
- Generated timely and accurate quotes of Lease and Loan Terminations on a portfolio of loans and leases. Coordinated workflow with team members and contract resources.
- Calculated and Process Payoff Quotes for Customers/Dealers on all product types.
- Ensured original economics were maintained in accordance with documentation and applicable regulations.
- Ensured customer needs relating to Payoff Requests are met by delivering the highest quality service. Research and solve Payoff related account issues for customers and involved internal staff.
- Answered Payoff related questions for all customers, internal and external.
- Worked closely with escrow agents and customer's attorneys by preparing and signing lien release documents for closings on aircrafts and titled equipment.
- Work closely with Portfolio Managers to foster customer retention and maximize income.
- Completed all required bank and compliance training - Service members Civil Relief Act (SCRA), AML, Data Employment protection, Capital Acceptable Use Policy, Foreign Assets Control, Cyber Security Awareness, Fair and Responsible Business Practices, Business Continuity Management.
- Processed payments to vendors for inventory purchases, issue purchase orders for packaging used in shipments, outside processing of repaired goods, and consulting fees for transactions involving licensing. Billing of damaged goods fee and repossessions.
Portfolio Logistics Coordinator - GE Capital
(2002-01 - 2012-12)
- Managed and processed all purchase offer letters received from the customers. Verified no violations were made in subsequent buyout invoice and generated and sent same to client.
- Trained and co-managed team's daily responsibilities.
- Maintained compliance on daily invoicing to customers, interacted with all GE Portfolio Analysts and Remarketing Sales team.
- Provided daily support to the Collections Team by performing voice mail and mail distribution to each Analyst.
- Provided monthly/quarterly reports on team's daily workflow for tracking purposes to executive manager.
- Created and processed daily service requests maintaining cycle time requirements.
- Identified any processed issues and suggested new/improved procedures for increased productivity.
- Monitored monthly check copies for Check Matching report to establish accurate banking information matching with accounts paid off that month.
- Maintained a daily spreadsheet with our warehouses to track all equipment that has been returned. Ensure that all customer and program contractual agreements and obligations have been met.
Customer Service Analyst - GE Capital
(2000-01 - 2002-12)
Portfolio Admin Representative - GE Capital
(1999-01 - 2000-12)
Corporate Research Specialists - GE Capital
(1997-01 - 1999-12)
Customer Service Representative - GE Capital
(1994-01 - 1997-12)
