Rosilyn Renay
Field Support Representative/ Secondary Trainer/ Receptionist
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About
To obtain a position in service that will utilize my customer service skills and knowledge while providing superior service/ assistance to customers and associates.
Experience
Field Support Representative/ Secondary Trainer/ Receptionist at Henry Schein Dental (2012-11 – Present)
- Assist Management with various requests and placed orders on internal employee and Regional Manager accounts.
- Assist Field Satisfaction reps with everyday questions, concerns and handles escalated issues.
- Processed customer returns, credits, and traced customer orders
- Processed credit card/ ACH payments, contact manufacturers for product information and return authorizations
- Train new employees on procedures, systems, and department standards/quotas.
Correspondence Processor, Customer Service Representative at Duncan Solutions (2007-10 – 2011-09)
- Received inbound calls regarding citizen disputes, inquires, and payments on parking tickets received 150-200+ calls daily
- Researched and resolved written disputes on multiple screens
- Responded to customer inquiries regarding parking tickets and options to dispute tickets
- Ability to meet department and individual goals
- Trained new representatives on time management, meeting quotas, reducing citizen complaints, calls and system
Case Manager-Internship at Wisconsin Community Services- Day Reporting Center (2008-11 – 2009-03)
- Completed risk and need assessments on adult offenders referred to the Alternative Incarceration program
- Conducted criminal history checks and performed breathalyzer tests on clients
- Conducted supervision appointments and completed electronic case notes
- Assisted with supervising clients in intensive supervision program
- Prepared for clients schedule
Member Services Representative, Teen Action Council Secretary (Volunteer) at Northside YMCA (2003-06 – 2005-11)
- Member involvement, greeter, telephone switchboard
- Performed member tracking through computer program, PS98/ Y Metro
- Created agenda and took minutes for bi-monthly meetings
- Organized fundraising events: Snuggle Up With Bucks and Strong Kids Campaign
Education
Associates Degree in Applied Science – Bryant & Stratton College (2009-05)
