Liric Mcdonald

Customer-focused professional with 2+ years of experience delivering high-quality service in retail and community-based roles. Skilled in communication, problem-solving, and handling customer needs in fast-paced environments. Seeking a call center or customer support role where strong interpersonal and multitasking skills can drive customer satisfaction and team success.

Customer Service Specialist at DTLR (2022-08 – Present)

• Provide exceptional customer service by assisting customers with purchases, product questions, and concerns
• Resolve customer issues efficiently while maintaining a positive experience
• Handle high-volume interactions in a fast-paced retail environment
• Maintain store organization and support team operations

Assistant to Director at Little Starrs LLC (2020-04 – Present)

• Assist in planning and implementing departmental goals and daily operations
• Support administrative tasks and communication across teams
• Help improve organization and efficiency of internal processes

Assistant Teacher at West Allis Recreation (2019-09 – 2020-03)

• Supervised and coordinated activities for elementary-aged children
• Communicated effectively with staff and parents
• Maintained a safe, structured, and engaging environment

Property Maintenance at L and Z Property's (2020 – Present)

• Respond to tenant maintenance requests in a timely manner
• Perform landscaping, property cleanouts, and minor repairs
• Demonstrate reliability and strong work ethic across multiple tasks

Associate Degree in Animation – MATC (Milwaukee Area Technical College)

Diploma – West Allis Central High School (2018 – 2022)