Roxana Pinkerton

Compassionate healthcare professional with extensive experience in hospital and patient care settings. Experienced in emergency department registration, patient scheduling, insurance verification, Epic electronic medical records, customer service, and hospice care. Bilingual in English and Spanish with a strong commitment to providing outstanding patient support.

Hospice Caregiver - Complete Care Strategies

(2024-01)

Provide compassionate in-home hospice care while maintaining patient dignity and comfort.

• Assist with activities of daily living and monitor patient safety.
• Communicate changes in patient condition with nurses and family members.
• Maintain accurate documentation and HIPAA compliance.

Registration/Scheduling Specialist – Emergency Department - Main Line Health – Bryn Mawr Hospital

(2019-05 - 2026-02)

• Registered patients in a fast-paced Emergency Department using Epic.
• Verified insurance coverage, demographics, and financial information.
• Provided exceptional customer service to patients and families.
• Worked closely with physicians, nurses, EMS, and hospital departments.
• Maintained patient confidentiality and HIPAA compliance.
• Assisted English- and Spanish-speaking patients.

Bachelor of Science - Health Sciences - Wilmington University (2026-12)

Associate Degree - Respiratory Therapy - YTI Career Institute

Associate Degree - Healthcare Management - Delaware County Community College