Roy M. Hampton

A qualified professional with an accomplished career spanning key roles to manage multiple facility & maintenance management services across numerous facilities & oversee performance management of teams, now seeks to utilize acquired skills/experience to drive initiatives for comprehensive growth. A highly capable, result driven & achievement oriented resource, works as Operations Manager & offers 20+ years' experience, including 10+ years international exposure in MENA region, largely in areas of industrial zone operations, facilities management, with proven track record to leverage domain knowledge & technical expertise to engage in maintenance & facilities management, implement health & safety norms in aviation operations & apply industry best practices to enhance productivity & efficiency for competitive edge, while operating in challenging & complex multi-cultural work environment.

Bus Operator - Transdev North America - Arcadia, CA, US

(2023-04 - 2024)

• Transport people from one place to another on a transit bus.
• Operate bus by applying brakes, starting and stopping engine.
• Drive regular routes on a schedule.
• Announce next destinations.
• Transport passengers on chartered trips or sightseeing tours.
• Drive through traffic and obey traffic laws.
• Deal with unruly passengers.
• Stop frequently, often only a few blocks apart and when a passenger requests a stop.
• Collect fares and issue change.
• Answer questions about schedules, routes, and transfer points.
• Report accidents or other traffic disruptions to a central dispatcher, and follow directions when using an alternate route.
• Assist disabled passengers.
• Check the bus tires, lights, and oil and do other basic maintenance.
• Follow state and federal transit regulations.
• Keep passengers informed of delays.

Operations Field Manager - Allied Universal Security - Los Angeles, CA, US

(2023-01 - 2023-04)

• Oversee all security field operations.
• Develop and implement security policies, protocols and procedures.
• Control budgets for security operations and monitor expenses.
• Develop and oversee all loss prevention programs.
• Recruit, train and manage security supervisors, officers and guards.
• Plan and coordinate security operations for specific events; create reports for management on security status.
• Direct staff when responding to emergencies and security alarms.
• Gather and analyze data to form proposals for improvements; provide direct and timely advice and information regarding performance, compliance, and concerns.
• Ensure exceptional level of client and/or guest hospitality is provided at all times.
• Ensure the proper staffing and post assignments are strategically placed during all shift hours to meet the ever-changing needs.
• Conduct internal and external investigations; manage incident reports and collect all required documentation and resolve incidents and breaches.
• Develop and lead a training curriculum for security supervisors and staff.
• Assignment of all public safety supervisors with proper training and instructions.
• Ensure all building policies and procedures are followed by all employees, contractors, vendors and visitors.
• Hold public safety supervisors and officers accountable for ensuring all security and building procedures are followed.
• Identify any security concerns/hazards and potential theft.

Operations Manager - RAKEZ - Ras Al Khaimah Economic Zone, Free Zone - United Arab Emirates

(2013-07 - 2021-11)

Reported directly to CDO, managed a team of 15 to spearhead all technology & industrial zone operations in the newly established free trade & non-free trade business zones to meet specified revenue & profitability targets & set key performance indicators.

• Managed project budget, estimated labour material and equipment needs to accomplish assigned work.
• Planned, directed, & scheduled work of others, in addition to managing performance evaluation.
• Led a team on all aspects in day-to-day operations to manage operations and handover activities.
• Motivated & encouraged teams to deliver the best performance & openness to work on client feedback.
• Prepared clear, concise and complete reports, contracts and correspondence as necessary.
• Coordinated with designated managers to provide regular MIS reports with updates on maintenance status along with condition of accommodation buildings & warehouses including open space areas under expansion phase.
• Exhibited outstanding performance to manage diverse teams & pioneer efforts to streamline processes within the related departments & smoothen workflows across the board to succeed in highly competitive market.
• Successfully updated on ISP port regulations, customs department fees, & security related procedures including efforts to create new procedures & polices involving operational work to offer cost-effective set-up packages, modern facilities & first-class services in a strategic location.
• Made noteworthy contribution to effective collaboration with internal departments, such as client relations, leasing & licensing, finance & accounts, among others in order to finalize tasks to deliver better results.
• Played a stellar role in building a core team, setting up overall strategy, & nurtured a synergistic relationship with all stakeholders to direct construction of 100 new warehouses for retail leasing in the technology zone valued at AED 75 Million & met the project milestones.
• Implemented robust management processes & carried out audits & KPI reviews in facility management service.
• Developed and implemented quality control programs, ensured compliance with HSE standards and maintained a variety of accurate written and computerized records and reports.
• Judiciously studied, read & interpreted plans, maps, specifications & manuals while exercising sound judgment within established guidelines & SOP.
• Championed efforts to effectively form the Trident Committee in partnership with RAK Customs Dept., RAK Maritime City Saqr Port Authority & RAKEZ Economic Zone Government Authority.
• Worked in tandem with Customer Experience Division for the planning and creation of one of the first One Stop Shops in the GCC region.

Bachelor's Degree - Behavioral Science - Psychology - Regis University