Bus Operator - Transdev North America - Arcadia, CA, US
(2023-04 - 2024)
- Transport people from one place to another on a transit bus.
- Operate bus by applying brakes, starting and stopping engine.
- Drive regular routes on a schedule.
- Announce next destinations.
- Transport passengers on chartered trips or sightseeing tours.
- Drive through traffic and obey traffic laws.
- Deal with unruly passengers.
- Stop frequently, often only a few blocks apart and when a passenger requests a stop.
- Collect fares and issue change.
- Answer questions about schedules, routes, and transfer points.
- Report accidents or other traffic disruptions to a central dispatcher, and follow directions when using an alternate route.
- Assist disabled passengers.
- Check the bus tires, lights, and oil and do other basic maintenance.
- Follow state and federal transit regulations.
- Keep passengers informed of delays.
Operations Field Manager - Allied Universal Security - Los Angeles, CA, US
(2023-01 - 2023-04)
- Oversee all security field operations.
- Develop and implement security policies, protocols and procedures.
- Control budgets for security operations and monitor expenses.
- Develop and oversee all loss prevention programs.
- Recruit, train and manage security supervisors, officers and guards.
- Plan and coordinate security operations for specific events; create reports for management on security status.
- Direct staff when responding to emergencies and security alarms.
- Gather and analyze data to form proposals for improvements; provide direct and timely advice and information regarding performance, compliance, and concerns.
- Ensure exceptional level of client and/or guest hospitality is provided at all times.
- Ensure the proper staffing and post assignments are strategically placed during all shift hours to meet the ever-changing needs.
- Conduct internal and external investigations; manage incident reports and collect all required documentation and resolve incidents and breaches.
- Develop and lead a training curriculum for security supervisors and staff.
- Assignment of all public safety supervisors with proper training and instructions.
- Ensure all building policies and procedures are followed by all employees, contractors, vendors and visitors.
- Hold public safety supervisors and officers accountable for ensuring all security and building procedures are followed.
- Identify any security concerns/hazards and potential theft.
Operations Manager - RAKEZ - Ras Al Khaimah Economic Zone, Free Zone - United Arab Emirates
(2013-07 - 2021-11)
Reported directly to CDO, managed a team of 15 to spearhead all technology & industrial zone operations in the newly established free trade & non-free trade business zones to meet specified revenue & profitability targets & set key performance indicators.
- Managed project budget, estimated labour material and equipment needs to accomplish assigned work.
- Planned, directed, & scheduled work of others, in addition to managing performance evaluation.
- Led a team on all aspects in day-to-day operations to manage operations and handover activities.
- Motivated & encouraged teams to deliver the best performance & openness to work on client feedback.
- Prepared clear, concise and complete reports, contracts and correspondence as necessary.
- Coordinated with designated managers to provide regular MIS reports with updates on maintenance status along with condition of accommodation buildings & warehouses including open space areas under expansion phase.
- Exhibited outstanding performance to manage diverse teams & pioneer efforts to streamline processes within the related departments & smoothen workflows across the board to succeed in highly competitive market.
- Successfully updated on ISP port regulations, customs department fees, & security related procedures including efforts to create new procedures & polices involving operational work to offer cost-effective set-up packages, modern facilities & first-class services in a strategic location.
- Made noteworthy contribution to effective collaboration with internal departments, such as client relations, leasing & licensing, finance & accounts, among others in order to finalize tasks to deliver better results.
- Played a stellar role in building a core team, setting up overall strategy, & nurtured a synergistic relationship with all stakeholders to direct construction of 100 new warehouses for retail leasing in the technology zone valued at AED 75 Million & met the project milestones.
- Implemented robust management processes & carried out audits & KPI reviews in facility management service.
- Developed and implemented quality control programs, ensured compliance with HSE standards and maintained a variety of accurate written and computerized records and reports.
- Judiciously studied, read & interpreted plans, maps, specifications & manuals while exercising sound judgment within established guidelines & SOP.
- Championed efforts to effectively form the Trident Committee in partnership with RAK Customs Dept., RAK Maritime City Saqr Port Authority & RAKEZ Economic Zone Government Authority.
- Worked in tandem with Customer Experience Division for the planning and creation of one of the first One Stop Shops in the GCC region.
