Program Manager - Amazon - Houston, TX
(2022-01 - 2025-01)
- Governed a portfolio of 300+ cross-functional teams, enforcing organizational standards and ensuring strategic alignment with corporate objectives.
- Spearheaded automation initiatives with Engineering and Finance to consolidate fragmented data sources, reducing recurring operational costs by 16%.
- Owned program roadmaps and KPI frameworks; built executive dashboards that accelerated senior leadership decision-making.
- Identified and resolved fulfillment process bottlenecks, implementing policy improvements that increased delivery success rates.
- Collaborated with engineering to design and deploy AI-driven HR agents that improved new hire onboarding productivity.
- Proactively identified program risks and defined mitigation strategies, ensuring on-time delivery of high-priority operational tools.
- Facilitated stakeholder alignment sessions to resolve competing priorities and accelerate adoption of new internal tools.
- Built centralized knowledge repositories and internal training programs to upskill program managers and reduce onboarding time.
Product Business Analyst - ALSAC - Chicago, IL
(2021-01 - 2022-01)
- Led Agile transformation across SDLC workflows, prioritizing impacted systems by risk level (High/Medium/Low) to optimize resource allocation.
- Facilitated JAD sessions and workshops to translate business objectives into detailed BRDs and functional specifications.
- Directed end-to-end UAT using Quality Center; mapped test cases to requirements and obtained sign-off from key stakeholders.
Business Analyst - Hozzr - Chicago, IL
(2019-01 - 2021-01)
- Provided technical support for engineering capacity planning, aligning infrastructure resources with organizational growth targets.
- Developed and operationalized scalable automation workflows that enabled engineering teams to meet delivery targets consistently.
- Authored user test plans, functional specifications, and technical requirements to bridge business and engineering teams.
Business Analyst - Wabash Foods - Chicago, IL
(2018-01 - 2019-01)
- Analyzed sales and cost data across franchisee portfolios to deliver strategic direction that improved store performance and territory growth.
- Managed New Store Opening initiatives, providing operational guidance to franchisees and staff for successful launches.
- Conducted site audits to assess compliance with company standards and provided actionable coaching to close gaps.
Business Analyst - Redtrack Desinerz - Mumbai, India
(2016-01 - 2018-01)
- Performed gap analysis on online portal systems, collaborating with end-users to prioritize enhancements based on business value.
- Managed full project lifecycle from requirements gathering through Post-Production Validation (PPV), ensuring successful system integrations.
Program Manager - ITREB India - Mumbai, India
(2011-01 - 2015-01)
- Oversaw end-to-end delivery of learning and development programs, managing budgets and reporting program impact to executive leadership.
- Conducted field surveys and data analysis to evaluate program effectiveness; submitted detailed reports to divisional leadership.
