Ruben Estrada
Customer Service Representative
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About
Dedicated and results-driven customer service professional with extensive experience in retail, call center, and leadership roles. Proven ability to communicate effectively, manage responsibilities efficiently, and deliver excellent customer experiences. Seeking to leverage strong organizational, communication, and problem-solving skills in a management-focused role.
Experience
Customer Service Representative at Maximus (2024-01 – Present)
- Provide high-quality customer support in a fast-paced call center environment
- Handle inquiries, resolve issues, and ensure customer satisfaction
- Maintain professionalism while managing high call volumes
- Accurately document interactions and follow compliance procedures
Customer Service Representative at Teleperformance (2022-01 – 2024-12)
- Assisted customers with account inquiries, troubleshooting, and service support
- Met and exceeded performance metrics including call handling time and customer satisfaction
- Demonstrated strong communication and problem-solving skills
- Maintained detailed records of customer interactions
Sales Associate at AT&T (2020-11 – 2022-12)
- Delivered excellent customer service and met sales goals consistently
- Assisted customers with product selection and service plans
- Increased customer engagement through product knowledge and communication
Customer Service / Shift Lead at CVS (2019-05 – 2020-09)
- Supervised daily operations and assisted team members
- Managed inventory, stocked merchandise, and supported sales floor
- Handled customer concerns and ensured smooth store operations
Customer Service Associate at Walgreens (2016-02 – 2018-04)
- Assisted customers with purchases and product inquiries
- Maintained store organization and restocked inventory
- Provided friendly and efficient service
Shift Manager / Sales Associate at CVS (2015-08 – 2016-12)
- Promoted to Shift Manager, overseeing store operations and staff
- Assisted in inventory management and customer service
- Supported daily store functions and resolved customer issues
Gym Attendant / Referee at Texas Southmost College (2015-01 – 2016-03)
- Supervised gym activities and enforced safety regulations
- Provided equipment and assisted patrons
- Responded to emergencies and maintained facility standards
Army Specialist (E-4) at Texas National Guard (2013-11 – 2019-11)
Honorably Discharged
- Developed discipline, leadership, and teamwork skills
Education
– Homer Hanna Early College High School (2014-06)
