Thayre Trevino
Customer service professional
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About
Warm, bilingual customer service and sales professional with over five years of experience in fast-paced, client-facing environments. Known for building strong rapport, simplifying complex topics, and delivering tailored solutions with empathy and clarity. Skilled in remote communication, sales closings, and high-volume service workflows. Committed to exceeding expectations and creating positive, lasting impressions.
Experience
Sales Consultant – Residential & Commercial Solutions at Apex Nova Energy Solutions (2021-12 – 2024-12)
- Managed contracts from $50K–$250K+, presenting detailed breakdowns of long-term savings and warranties.
- Delivered custom proposals and guided clients through every stage of the sales cycle, in English and Spanish.
- Conducted in-person and remote closings using CRM platforms and e-signature tools.
- Developed trust through consistent post-sale follow-ups, boosting client satisfaction and long-term loyalty.
Customer Service Representative at State Farm (2020-06 – 2021-12)
- Assisted clients in both English and Spanish with coverage details, billing, policy changes, and account questions.
- Proactively contacted clients to review accounts, apply eligible discounts, and renew services.
- Handled a high volume of daily interactions with professionalism and attention to compliance.
- Balanced service excellence with soft sales and retention efforts, contributing to overall office success.
Sales Representative – Wireless Services at T-Mobile / KCI Wireless (2017-01 – 2018-12)
- Assessed customer needs and paired them with the best mobile plans, warranties, and upgrades.
- Maintained relationships through scheduled appointments and follow-ups, supporting long-term retention.
- Educated clients on technical features and plans in a simple, engaging way—always with a smile.
Education
– [Your High School or College Name]
