Rugenta Masters
Dispute Resolution Agent
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About
Seeking a rewarding challenge of a business where I can use my expertise, expand my knowledge and skills, and help grow with a company.
Experience
Day TwoInvestigator Analyst: Investigate international wire transfers. Utilizing Wire Investigation and Global Payment in Solving known disputes on various transfers of international wires. Responsible to connect with relevant agents within the company in solving low and high dollar wire transfers filed through DRD. Investigate both fraud/non fraud Zelle and Online Banking transactions within Detica, Ace, and Portal internal systems.
Dispute Resolution Agent: Translating Customer Concerns into Ace, Detica, and CD1 database for investigations. Assist Customer in Identifying merchants utilizing internet resources. Assisting with Exceptions (Dispute Analyst) Team with First Party Fraud, Deminimis Cases, Ublock Debit and Ublock Credit. Experienced with CD1 Backoffice, Frontier and IQ databases
Education
Professional Instruction on Providing Customer Services to Future Clients
