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IT Business Analyst with Focus on Collections, Dialer, IVR, Loss Mitigation
IT Lead Business Analyst / Application Support with over 15 years of experience in IT business analysis and project management, primarily with collections/recovery, CCaaS - Voice Communication/CMS (Call Management Systems/Dialers), WFM, and IVR applications. Demonstrated leadership and over 20 years in call center, collections, mortgage loss mitigation, and IVR/dialer operations.
Skilled in driving business value through strategic thinking, strong problem-solving skills, Lean Six Sigma, Agile, and Waterfall methodologies. Experience includes private label, dual brand, and corporate credit cards. Loan experience includes auto, secured and unsecured lines of credit, and mortgage servicing.
AA Business Administration 3.47 GPA
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