Chris Vollman
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About
IT Business Analyst with Focus on Collections, Dialer, IVR, Loss Mitigation
Experience
IT Lead Business Analyst / Application Support with over 15 years of experience in IT business analysis and project management, primarily with collections/recovery, CCaaS - Voice Communication/CMS (Call Management Systems/Dialers), WFM, and IVR applications. Demonstrated leadership and over 20 years in call center, collections, mortgage loss mitigation, and IVR/dialer operations.
Skilled in driving business value through strategic thinking, strong problem-solving skills, Lean Six Sigma, Agile, and Waterfall methodologies. Experience includes private label, dual brand, and corporate credit cards. Loan experience includes auto, secured and unsecured lines of credit, and mortgage servicing.
Education
AA Business Administration 3.47 GPA
CERTIFICATIONS & TRAINING
- Lean Six Sigma White Belt (GE Internal, 2007)
- Yellow Belt Certification (Fifth Third Internal, 2019)
- Scrum Master Certified (Scrum.org, 2023)
- ITIL Certified (Fifth Third Internal, 2018)
- Regulatory Training (AML, FCBA, UDAAP, TILA, FFIEC/FDCPA, RESPA, SCRA, FCRA, NACHA, BSA, CFPB, OFAC, ECOA, CRA)
- Risk Training: Model Building, SAS, Scorecard Monitoring
