Russell Bergmann

My occupational background includes database administration (the digital warehouse) as well as manual labor in physical warehouse environments. I prefer physical labor, but am versatile and adaptable.

Receiving Associate

• Part of a two person receiving team, responsible for maintaining the store warehouse and receiving area.
• Ensured that incoming shipments matched invoices and signed for shipments.
• Operated manual and electric pallet jacks, as well as forklift on a daily basis to bring pallets into the warehouse and throughout the store, and organized back stock by department in the warehouse.
• Maintained and organized the walk-in refrigerator and freezer.
• Built shelving, desks, and other furniture as needed.
• Assisted with inventory count and product waste.
• Operated and emptied cardboard bailer.
• Occasionally assisted with stocking merchandise on the sales floor

Senior Technical Advisor

• Started as a temporary worker in iTunes tier 1. Hired on permanently with Apple after 8 months. Promoted to iTunes tier 2 in 2009. Promoted to a specialty technical support team in 2013.
• Provided high level support for iTunes, iCloud, Apple ID, iPod, iPhone, iPad, Apple Photo Services, Apple Watch, and macOS.
• Wrote up failure analysis documents for emerging issues to be sent to AppleCare Engineering and marketing.
• Created and delivered training presentations to groups of up to 60 people, including Senior Advisors, coaches, analysts, and managers, and acted as a point of contact for coaching, as well as issue resolution with internal tools.
• Completed a 6 month rotation in AppleCare Worldwide Scheduling, where I was responsible for updating employee records, approving or denying time off requests, and responding to tickets regarding employee scheduling errors.

American River College - Sacramento, CA

Computer Science degree transfer program, in progress