Ryan Dwyer

Recent college graduate with a Bachelor’s Degree in Business Administration with dual concentrations in Management and Marketing. Excited to join a great team and contribute to top business results. Possesses a strong foundation in management and marketing principles with practical experience in customer service and research roles.

Exceptional interpersonal skills. A highly collaborative team player. Familiarity with management, sales and marketing strategies and tactics. Multi-tasker skilled at managing a high-volume of projects at once with excellent attention to detail, and a high level of accuracy in all work performed.

• Support business strategies to increase sales and optimize profitability & meet store monthly and quarterly KPI goals.
• Oversee 1-2 direct reports, assist with new employee onboarding & training.
• Build and maintain commercial account relationships to ensure high levels of customers satisfaction through excellent service.
• Support the brand, maintain knowledge of all products to ensure effective customer service.
•  Up sell large commercial equipment, including company Financing/ Net 30 Credit program.
• Account management: build positive relationships with commercial accounts, builders and painters by maintaining all account orders, service and order barriers.
• Prospect new/old business with cold calling, make outside sales calls to increase market share while partnering with Store Manager/Sales Reps to meet new business KPIs. 
• Complete store administration duties and ensure compliance with policies and procedures including closing store, depositing cash, closing net 30 accounts, billing, safety, loss prevention, and security.
• Maintain the store’s day to day condition and visual merchandising standards, including promotional packages/sales floor displays and planograms.
• Support employee training, development, performance management, and corrective action. Respond to and resolve any commercial account, customer and/or employee complaints

University at Albany, The Massry Center for Business, Albany, NY

Graduated 2023

Hendrick Hudson High School, Montrose, NY

High School Diploma, 2019