Ryan Kirk

Dedicated and hands-on IT professional with proven experience in hardware configuration, network cabling, and systems troubleshooting. Technical background includes installing and maintaining critical infrastructure, resolving tickets under SLAs, and working within Linux and Cisco environments. Strong problem-solver eager to leverage practical field experience into a high-quality technical support or junior networking role.

Senior ITS Technician at North Texas Tollway Authority (2023-01 – 2026-12)

• Installed, configured, and maintained critical Intelligent Transportation Systems (ITS), including CCTV cameras, network antennas, bluetooth detection devices, FLIR thermal cameras, and dynamic message signs (DMS).
• Diagnosed and resolved network and hardware issues utilizing monitoring tools and an enterprise IT ticketing system.
• Managed urgent infrastructure issues on a rotating, on-call schedule to ensure maximum system uptime.
• Fabricated and routed physical layer connections, including terminating ethernet, coaxial, and specialized multi-conductor (e.g., Wavetronix) cabling with mil-spec connectors.
• Utilized Linux command-line interface (CLI) terminal to access file systems, configure network parameters, and troubleshoot remote devices.

High School Diploma – Texas Success Academy