Ryan Lucas

People-focused client service and peer recovery professional with 15+ years of experience across healthcare, recovery services, transportation, and facility operations. Brings a strong record of responsive communication, accurate documentation, organized scheduling, and practical problem-solving in fast-paced environments. Trusted to build positive relationships while delivering consistent, high-quality service.

Independent Driver - Self-Employed - Bedford, Ohio

(2025-07)

• Maintain a 4.95+ rating across 1,200+ safe, on-time rides throughout Greater Cleveland
• Coordinate schedules and high-traffic routes to maximize efficiency and client satisfaction

Patient Service Representative - Signature Health Inc. - Kirtland, Ohio

(2023-09 - 2025-07)

• Managed 60+ daily patient calls, scheduled appointments, and resolved billing questions professionally
• Verified insurance with 98% accuracy, reducing claim denials and supporting revenue-cycle performance

Peer Support Specialist - Signature Health Inc. - Kirtland, Ohio

(2019-09 - 2023-09)

• Mentored 25+ recovery clients through individualized support and appropriate shared lived experience
• Connected clients to housing, employment, and healthcare resources; documented services promptly in the EMR

Resident Supervisor - Oriana House - Akron, Ohio

(2018-12 - 2019-09)

• Supervised daily activities for 30+ residents in a structured rehabilitation setting
• Applied program guidelines consistently while supporting accountability and individual recovery goals

Car Detailer - Tim Lally Chevrolet - Warrensville Heights, Ohio

(2017-11 - 2018-12)

• Detailed new and used vehicles to dealership standards and completed pre-delivery quality checks
• Managed cleaning supplies and maintained an organized, safety-conscious work area

Maintenance Technician - Light of Hearts Villa - Bedford, Ohio

(2012-01 - 2015-07)

• Performed preventive maintenance and repairs throughout a 100-bed senior living facility
• Completed work orders within 24 hours to support facility safety and resident satisfaction

Dietary Aide - Light of Hearts Villa - Bedford, Ohio

(2004-11 - 2011-12)

• Prepared and served nutritious meals while meeting each resident's dietary requirements
• Maintained sanitation standards and supported kitchen inventory and daily operations

High School Diploma - St. Peter Chanel High School (2006)