Ryan Pinckney

Developing staff and managing the sales and experience efforts across Retail and Indirect territory to deliver outstanding results. Monitoring financial, budgeting, and sales reporting for retail stores and agents within territory, and driving high-margin revenue across all branded distribution. Making recommendations regarding the hiring, firing, advancement, performance, promotion or any other change of status of team members.

Store Director at Verizon Wireless (2018-07 – Present)

• Developing staff and managing the sales and experience efforts across Retail and Indirect territory to deliver outstanding results.
• Monitoring financial, budgeting, and sales reporting for retail stores and agents within territory, and driving high-margin revenue across all branded distribution.
• Making recommendations regarding the hiring, firing, advancement, performance, promotion or any other change of status of team members.
• Assessing employee performance, holding employees accountable, taking appropriate corrective actions, and training and providing ongoing direction and feedback to team members.
• Identifying and facilitating new store openings, relocations and retrofits.
• Visiting indirect and corporate retail locations frequently - in person or virtually – and providing remote support.
• Leads, supports and deploys a variety of HR initiatives including compensation, learning and development programs, training, skill assessments, and performance feedback and support the well-being of the employees in the workplace.
• 10-15 Retail Stores across America
• 100-120 Direct Employees
• 4 Different Markets
• Aiea Location 63% YOY Phone growth 2025
• Hawaii East District combined Sales Revenue $895,000 2024
• Hawaii East District combined Sales Revenue $1.5 Million 2025

Senior Manager at Verizon Wireless (2016-07 – 2018-07)

Building, developing and coaching sales teams with focus on sales strategy development and business operations.

• Building, developing and coaching your sales team.
• Sales strategy development to ensure our products and services are effectively showcased throughout the store.
• Business operations including budgeting, forecasting, analyzing and providing sales reports.
• Developing next leaders through territory programs
• Resolving customer issues and assisting with customer transactions
• Identify any selling skill gaps, then create and implement development plans to help the team meet and exceed sales metrics & quota assignments
• analyze staffing needs, report financial and sales data, manage cash, meet compliance, open trouble tickets with Facilities/Network/IT as needed to ensure store up-time & functionality
• 20-40 Store Employees
• Fayetteville District Multistore combined sales revenue $2.5 Million 2017
• Fayetteville District Multistore combined sales revenue $2.8 Million 2018

Lead Supervisor at Verizon Wireless (2015-07 – 2016-07)

• Building, organizing and delivering reports
• Work with cross-functional teams
• Analyze report results to suggest different methods to improve identification of trends, insights and different inputs to support continuous service improvement
• Gather source information, construction of reports, validation of data and outcomes aligned with performance metrics, and correction of data discrepancies

Associates Degree in Criminal Justice – Trident Technical College (2010-01 – 2012-01)

Bachelor's Degree in Business Leadership & Management – Bellevue University (2020-01)