Sabrina Brathwaite

I’m a billing and customer service professional with over five years of experience supporting healthcare and office operations. I specialize in HIPAA‑compliant record management, appointment scheduling, insurance verification, and high‑volume client communication. My work focuses on keeping workflows organized, resolving issues quickly, and ensuring patients and clients receive clear, supportive service.

I was responsible for providing exceptional support to customers by addressing their inquiries, resolving issues, and ensuring a positive experience. My role involved handling a high volume of customer interactions through various channels, such as phone, email, and chat. I developed strong communication and problem-solving skills, which allowed me to effectively assist customers and maintain high satisfaction levels.

Additionally, I collaborated with other departments to ensure seamless service delivery and contributed to process improvements to enhance overall efficiency. My experience at ICL helped me build a solid foundation in customer service and develop a customer-centric mindset. I have been at ICL for a Year.

At DeVry University, I pursued a Certificate in Medical Billing and Coding. This program equipped me with the essential skills and knowledge required to accurately process and manage medical billing and coding tasks. I learned about medical terminology, healthcare regulations, insurance procedures, and coding systems such as ICD-10 and CPT.

The hands-on training and practical experience provided by the program prepared me to efficiently handle medical billing and coding responsibilities in various healthcare settings. This education has been instrumental in developing my expertise in the field and enhancing my ability to contribute effectively to healthcare organizations.