Sabrina Lawson

Perform complex technical procedures and esoteric assays according to strict Standard Operating Procedures (SOPs) and CLIA compliance guidelines. Operate and troubleshoot advanced laboratory instrumentation and diagnostic equipment to ensure maximum functionality and optimal turnaround times. Execute rigorous Quality Control (QC) and preventative maintenance protocols, ensuring the validity and integrity of clinical specimens and test results.

Lab Assistant (Esoteric Testing) at Tampa General Hospital (2006-01 – Present)

• Perform complex technical procedures and esoteric assays according to strict Standard Operating Procedures (SOPs) and CLIA compliance guidelines.
• Operate and troubleshoot advanced laboratory instrumentation and diagnostic equipment to ensure maximum functionality and optimal turnaround times.
• Execute rigorous Quality Control (QC) and preventative maintenance protocols, ensuring the validity and integrity of clinical specimens and test results.
• Evaluate and prepare new reagents and controls, identifying discrepancies and implementing corrective actions to maintain a zero-error workflow.
• Validate and implement new laboratory assays and equipment, ensuring high-quality healthcare services and accurate patient diagnoses.
• Manage and process various specimen types using the Laboratory Information System (LIS), ensuring 100% accuracy in data entry and sample routing.

Lab Assistant II at Quest Diagnostics (2023-12 – 2026-01)

• Perform specimen receiving, labeling, handling, and preparation.
• Assist with pre-analytical preparation of specimens, including printing labels, uncapping/capping specimen tubes, aliquoting specimens, preparing racks, and loading automated instruments
• Monitor department pending and overdue lists, search and locate specimens, follow up, and document appropriately.
• Enter data in laboratory information systems (LIS) and perform QA/QC duties as assigned.

Accessions at LabCorp (2023-04 – 2023-11)

• Prepared specimens for laboratory testing and ensured accurate handling.
• Received and unpacked samples, identifying required tests and preserving them properly.
• Checked for contamination and maintained sample integrity.

Plasma Processor Lab Assistant II / DT at Grifols Biomat (2018-12 – 2023-03)

• Collected and processed donor samples for testing while ensuring proper labeling and documentation.
• Recorded product and sample weights, labeling samples and freezing units for packing within required timeframes.
• Packed units for shipment and prepared shipping boxes for testing labs.
• Monitored stored products and equipment to ensure quality and compliance with time requirements.
• Ensured compliance with FDA, OSHA, CLIA, cGMP, and internal SOPs.
• Reported unsafe conditions, maintained supplies, and communicated with other service areas to ensure accurate documentation.

Customer Service/Sales Specialist Lead at Verizon (2017-06 – 2018-11)

(Hybrid)

• Handled (200+) inbound and outbound calls daily, delivering accurate information about products, services, and account details.
• Resolved customer complaints with empathy and efficiency, de-escalating tense situations while maintaining a professional demeanor.
• Maintained a monthly customer satisfaction (CSAT) rating of (95%) and achieved a (90%) first-call resolution rate, exceeding center benchmarks.
• Accurately documented call details, processed transactions, and updated client records within internal databases and CRM software.
• Identified customer needs to cross-sell or up-sell relevant products and services, increasing average order values and account upgrades.
• Navigated multi-channel platforms (phone, email, live chat) and utilized (500) item databases to troubleshoot and research solutions.

Customer Service at MediaCom Cable (2015-03 – 2017-05)

• Guide customers through basic troubleshooting for cable boxes, routers, modems, and internet connectivity.
• Process payments, explain billing statements, adjust service tiers, and update personal account details.
• Schedule and dispatch field technicians for on-site repairs or new installations.
• Answer questions about upgrades, promotions, and new products (e.g., streaming services, home phone).
• Log customer interactions, system issues, and resolutions into the company database
• Handled (200+) inbound and outbound calls daily, delivering accurate information about products, services, and account details.