Sacha Becerra

Dedicated and customer-focused professional with strong communication, problem-solving, and interpersonal skills. Experienced in assisting customers, resolving concerns, and providing friendly, efficient service. Reliable, patient, and committed to creating positive customer experiences while supporting team goals and company standards.

Gas Station Attendant/Cashier at G&M oil company Chevron (2024-05 – 2024-08)

• Provided exceptional customer service to all gas station customers, ensuring a positive experience
• Efficiently operated cash register and accurately processed transactions for fuel, food, and merchandise purchases
• Monitored fuel levels and promptly refilled pumps to ensure availability for customers
• Handled customer inquiries regarding products, services, and promotions in a knowledgeable and friendly manner
• Managed inventory of convenience store items, placing orders to ensure product availability and customer satisfaction
• Adhered to safety regulations when handling hazardous materials such as gasoline or propane tanks
• Ensured compliance with age verification policies when selling restricted products like tobacco or alcohol
• Managed the opening and closing procedures of the gas station store, including cash handling and security protocols
• Performed daily cash reconciliations and ensured accurate accounting of sales transactions
• Implemented customer loyalty programs to drive repeat business and improve overall customer satisfaction
• Maintained accurate records of fuel sales, lottery ticket sales, and other transactions for reporting purposes

CSS (Customer Service Specialist) at Veronica's Insurance (2022-04 – 2022-06)

• Engaged in sales activities to promote products
• Negotiated client rates to enhance agreement satisfaction
• Complete proper forms and signatures
• Processed customer payments accurately and efficiently
• Completed necessary forms and secured signatures to facilitate transactions

High school diploma – Orangewood High (Continuation)