Safiyyah Fowler

Results-driven Customer Service Specialist with over a decade of dedicated remote experience delivering high-touch support, resolving complex inquiry loads, and driving customer retention. Highly skilled in remote collaboration tools, CRM navigation, and multi-channel queue management (phone, email, live chat, and ticketing). Proven track record of maintaining high satisfaction scores while working fully autonomously, de-escalating challenging interactions, and adapting swiftly to new software workflows.

Remote Customer Support Representative at LegalZoom (2023-06 – 2025-11)

• Assist clients with navigating legal documentation services subscription management, and account settings via chat, phone and ticketing systems
• Guided customers through step by step account setup and verification processes with patience and high accuracy
• De-escalate sensitive client concerns regaurding service timelines insuring clear communication and positive resolutions.

Remote Customer Experience Specialist at AARP Foundation, SCSEP (Senior Community Service Employment Program) (2020-08 – 2023-05)

• Delivered empathetic, tailored customer service to member populations, assisting with benefit navigation, membership renewals, and account updates.
• Maintained top-tier quality assurance ratings by handling inquiries with exceptional patience, clarity, and care.
• Managed confidential member data and documentation accurately within secure CRM databases.

Remote Work-From-Home Customer Service Associate at Amazon (2017-08 – 2020-07)

• Managed high-volume inbound chats and calls addressing order tracking, returns, refunds, and Prime membership accounts.
• Utilized multiple concurrent software platforms to troubleshoot order discrepancies and resolve issues on the first contact.
• Met and exceeded key performance indicators (KPIs) for resolution speed, customer satisfaction (CSAT), and schedule adherence.

Remote Customer Care Representative at Walmart Remote (2014-01 – 2017-04)

• Provided front-line customer support for online orders, stores, pickup logistics, billing issues, and account assistance
• Collaborated with fulfillment cebter teams and third party carriers to trace delayed shipments and issue resolutions
• Documented detailed customer interaction logs to support continuous improvement in service quality

Medical Assisting in Medical Assisting – Keiser University-Ft Lauderdale

Pharmacy Technician in Pharmacy Technician – Bryan University