BUSINESS ANALYST - DOD SECRET CLEARANCE
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US citizen with DOD Secret Clearance, 5+ years in ServiceNow, 15+ years of Business Processes and Requirements analysis, architecture and Testing experience, on federal and other government projects.
PMP, ITIL, Scrum, Security+ certified
Experienced in SDLC and Agile environment
5 year’s experience with ServiceNow tool
15+ years of experience in business process architecture, improvements, requirements gathering, creating user stories, used cases, interacting with business users and dev teams
Strong understanding of ITIL framework and ServiceNow core modules.
Experienced in breaking down requirements elements in a manner to guide developers and testers
Experienced in discovery efforts and business process analysis
Worked with SMEs to ensure requirements are thorough and complete
Experienced utilizing applications like JIRA, Excel, Word, PowerPoint, and Visio in non-production environments for testing and demonstrating product features
Transition planning introduction, and integration of new IT processes
Executed SQL queries.
Developed weekly project status reports for the client and senior-level management that includes a listing of major accomplishments, upcoming milestones, and potential risks/issues.
BS, PMP, COMPTIA SECURITY+, SCRUM MASTER
