Sallie Johnson
Remote Customer Service Specialist
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About
Detail-oriented Customer Service Advocate offering 4 years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business.
Experience
REMOTE CUSTOMER CARE SPECIALIST | 05/2021 to Current
Paramount Staffing/Convergent/Duke Energy
Consult with customers on billing inquiries, service orders, trouble calls and other needs.
Anticipate customer needs while providing accurate information.
Educate and offer customers on various products and services offered by Duke
Energy.
Provide excellent customer interaction by handling customer's needs with utmost integrity and empathy.
Provide one call solutions.
Escalate calls to management when necessary.
Education
South University
Information Technology Systems
08/2023
Strayer University
Database Management
01/2013
Savannah Technical College
Accounting
05/2008
Liberty County High School
General Studies
06/1999
