Sam Basu

Certified Cognitive Project Manager for AI (PMI-CPMAI), and Senior Scrum Master, with 15+ years of experience delivering large-scale, data-driven, cloud transformation programs across healthcare, telecommunications, and financial services. Proven ability to lead complex initiatives exceeding $100M, aligning business strategy with scalable technology solutions and driving measurable outcomes. Experienced in managing the full lifecycle of AI and data-centric programs, including data migration, platform modernization, and enabling AI-ready architectures.

Strong background in Agile delivery (SAFe, Scrum, Kanban) combined with expertise in cloud ecosystems and modern data platforms, supporting the development of intelligent, data-informed systems and decision-making capabilities. Recognized for building and leading high-performing cross-functional teams, improving delivery efficiency, and implementing data-driven governance and performance frameworks. Adept at stakeholder alignment, risk management, and driving continuous improvement to accelerate value delivery and operational excellence.

Cognitive Project Management Consultant (2026-04 – Present)

• Leading AI and data-driven program initiatives using PMI-CPMAI frameworks, aligning business objectives with scalable, data-centric solutions
• Advising organizations on AI program structure, delivery governance, and implementation of data-driven decision-making practices
• Supporting development of AI-ready architectures by integrating cloud platforms, data pipelines, and modern analytics capabilities
• Driving adoption of structured AI lifecycle practices, including problem framing, data readiness, model integration, and value realization
• Partnering with business and technical stakeholders to identify high-impact AI use cases and translate them into executable delivery roadmaps

Scrum Master at Infosys (2022-06 – 2026-03)

Blue Cross Blue Shield California Digital ECDI Simplification Project (11/2024 – 12/2025) Scrum Master for the 2nd and 3rd Phase of the EDI Simplification Project for transactions related to claims, payment, remittance and enrollment. Replacing a key component and migrating the transactions to the cloud (including Data Migration) Blue Cross Blue Shield California Digital Pharmacy Transformation Project (1/2024 – 10/2024) Managed the Benefits Claims, Clinical Programs Operations, Data Exchange and Service Enhancement work streams. John Hancock/Manulife Retirement Platform Project (9/2023 – 1/2024) Scrum Master for the Data Architecture and Engagement Architecture teams, responsible for working with the stakeholders to map out PI Objectives, Product Backlog, Sprint Backlog, and Increment planning.

AT&T Wireline Project (6/2022 – 9/2023) Scrum Master on the NST Wireline Scaled Agile (CI/CD) project, working on the integration and configuration of a new communications platform, connecting with and eventually decommissioning various AT&T legacy systems used for all Wireline Construction and Engineering jobs.

• Facilitate collaboration between multiple teams and SMEs to formulate migration solutions for complex claims and enrollment transactions.  Contributed to the successful execution of over 24 transactions supported by the SA team, QE Team and five different dev teams.
• Worked closely with client technical and business leadership to close gaps and manage customer expectations.
• Technologies used: Azure Cloud, ITX, MuleSoft, Java REST API, Boomi, Tidal, Github Copilot, Automated CI/CD Pipelines, Mongo DB, Snowflake, Cosmos, etc.
• Facilitate collaboration between the team and all the stakeholders, to formulate solutions that align with the project’s vision and goals.
• Increase in delivery efficiency, achieving 15% - 20% more value delivered, with decreased defects and bugs, across iterations.
• Administrated and maintained Jira Kanban board and other tools to track tasks and create reports for leadership, create Information radiators for the teams and form meaningful partnerships with other teams in the ART to manage risks and dependencies.
• Ensured Continuous Integration, Delivery & Improvement over 5 Project Increments, managing a team of developers, configurators and testers, working on the Platform (Dev, IST, UAT, Staging, Prod), with multiple AT&T touchpoints (Legacy Systems to be replaced, Current Platform to be configured, Communication between Systems using MuleSoft API & Data Router Subscriptions, etc.)
• Improved productivity (10 – 12%) across iterations by improving and in some case, creating better processes for tracking and reporting capacity & team member productivity, while implementing controls to raise team efficiency, and increase value returned by team during sprint cycles.

Digital Project Manager and Agile Coach at Yokogawa Corporation of America (2020-11 – 2022-06)

• Program managed the various CMS Development (DevOps), Technical Support and Digital Content Marketing teams responsible for the Global Organization’s 50,000+ page website (across 60 countries - AWS), SEO, Lead Generation/Reporting and Social Media Marketing campaigns.
• Coached team on agile approaches and practices, and significantly increase throughput on support services (35%), and compliance (100%), as well as the team’s ability to self-organize.

Agile Coach / Scrum Master at JPMORGAN CHASE CO. (2018-10 – 2019-12)

• Managed the procurement (Order Management, Purchase, Deliver, Install, Cyber-security & Compliance Audit) process across multiple teams, for over 160 Server Racks ($100 million plus) from global vendors (HP, Dell, WWT, etc.), for JPMC Labs and Data Centers globally, for hardware testing, SIT, UAT, Wholesale (vCF), and various other production and staging environments.
• Facilitated the development and integration of Cybersecurity compliance automation initiatives across the organization globally.
• Implemented and administered custom (Python API) automated Jira creation, and was responsible for real-time reporting through JQL-Scripts, documents, dashboards, and portfolio management on Atlassian Jira, Confluence, etc.

Program Manager, HP Documentation Lab at HEWLETT-PACKARD INC. (2015-09 – 2018-10)

• Program Managed the Documentation Lab responsible for building, managing and supporting Documentation Releases for all Commercial and Consumer Desktops, Laptops and Mobile Devices across the HP Global Organization, and was responsible for provisioning processes and methodologies required to provide tracking, compliance, bug and support services, along with reports to leadership through the Global Issues Tracking System deployed across the Organization (including Pulsar, IRS, Sudden Impact, etc.).
• Scrum Master on development projects for various proprietary publishing, provisioning and monitoring tools and migration to HP IT approved data center and AWS Cloud.
• Implemented the migration of the Documentation Lab’s SharePoint, Outlook and Shared Folder content to HP’s new O365 environment.
• Lowered outstanding issues by 30% yearly, with no gating issues, for the duration of my tenure.

Scrum Master/Agile Coach, Cloud Solutions at FORTIS CLOUD SOLUTIONS (2013-11 – 2015-08)

• Deployed ERP, CRM, KMS and Project Management modules for a Houston-based IT Consulting (SAP) firm on the Azure cloud. Managed development of the organization’s web portal and self-service mobile application (SAFe).
• Cultivated customer relationships while developing the organization’s products and services, resulting in increased Sales of 25%, year over year.

General Manager, Head of PMO, Cloud & Digital Initiatives at BAKRIE TELECOM (2009-11 – 2013-10)

• Program Managed the successful launch of the organization’s mobile data brand, and related products and services in 21 major cities and 20,000 distribution points across Indonesia. (USD$25+ million; Duration: 18 months; 120+ member cross functional team, Agile - SAFe)
• Program Managed Infrastructure project to construct 800 EVDO BTS and upgrade 2000 1X BTS to EVDO. Worked with multiple technical teams managing Cell Towers & Sites, Racks and Servers in the Network Operations Center (NOC), as well as the Systems, environments, and last mile delivery. (USD$60+ million; 15 months; Telecom Infrastructure (OSS), SAFe)
• Managed the installation of Huawei’s Online Charging (OCS) and Electronic Loading (e-Load) systems, and provisioning new hardware in the Network Operations Center (NOC). Significant improvement and increase in the organization’s network reliability and, it’s electronic recharging activities and capabilities for over 15 million data and voice subscribers. (USD$12+ million; 8 months; Tokenized Payment, EDI; 50+ team – SAFe Deployment and implementation)
• B2B Online Store - one of the first responsive web portals with an integrated mobile application, in Indonesia - to provide sales and subscription services. With an uptime SLA of over 99%, the portal supported over 10 million yearly transactions for 6 million subscribers and total transactions over USD $30 Million. Awa