Samad Rahmani

Highly accomplished and licensed insurance professional with over 8 + years of experience in underwriting personal and commercial policies, client relationship management, and sales. Proven ability to assess multi-line risk exposure, structure appropriate coverages term, and drive new business. High-performing and relationship-driven Underwriting Leader with extensive expertise, managing complex commercial lines and optimizing high-value client portfolios.

Adept at mentoring team members and ensuring accurate documentation and timely processing. I am Certified in Property & Casualty, Life & Health, and SIE.

Underwriter and Account Manager at State Farm Insurance (2019-04 – Present)

• Evaluate customer application, risk information and coverages need to support sound underwriting decision.
• Review insurance products, eligibility, and coverages requirements to identify appropriate solutions for customers
• Analize customer information and risk factors to ensure accurate coverage and adherence to underwriting guidelines, manage the full production process from application and quote thorough policy issuance and ongoing account servicing
• Generate new business through sales production and proactive customer follow-up and provide responsive services by resolving policy and accounts inquiries
• Underwrite personal and commercial insurance policies, assess multi-line risk exposures, and structure appropriate coverage terms
• Mentor and guide newer team members on client engagement, product positioning, and closing techniques
• Manage and maintain customer accounts, Ensure accurate documentation and timely processing of policies and account transactions
• Determine clients' particular needs and financial situations by scheduling fact-finding appointments, determining extent of present coverage and investments
• Built and maintain strong customer relationships through proactive communication, provide customer service and resolve policy and account-related issues

Assistant Manager at Advantage Rental Car (2017-02 – 2019-03)

• Greet customers, disclose rates, open and close contracts and make payments
• Supported daily operations and acted as on-site leader in the absence of management.
• Drove team sales by promoting upselling strategies and coaching team members on customer engagement
• Ensured high-performance standards in customer service and sales execution
• Resolved escalated customer issues and maintained customer satisfaction
• Managed opening/closing operations and staff coordination
• Monitor sales for rest of the team, responsible for training the new team members for sales, check sales trackers every month and work on their weaknesses.
• Open location and close the location without supervision

Operations & Administrative Support Specialist at USAID/NGO/Defense Projects (2012-02 – 2016-08)

• Supported logistics, HR, and community programs across multiple organizations and projects
• Managed administrative processes including documentation, reporting, scheduling, and recordkeeping
• Coordinated logistics operations, inventory tracking, and inter-office communication
• Assisted with recruitment, onboarding, and HR database management
• Ensured accuracy, compliance, and efficiency across operational workflows

Operation Specialist at US Army / USAID (2005-10 – 2010-08)

• Provided real-time interpretation and written translation between English, Pashto, and Dari
• Supported U.S. Army and USAID operations by enabling clear cross-cultural communication
• Translated official documents, reports, emails, and correspondence
• Facilitated coordination between military personnel, local teams, and government entities
• Maintained communication accuracy in high-pressure and mission-critical environments

bachelor’s degree in International Relations and Affairs – Salam University (2011 – 2016)