Sametta Huggins

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity.

Excels in adapting to fast-paced environments and driving technological advancements.

Customer Service Supervisor - Tmobile - Tmobile Call Center 8571 Rivers Ave North Chas SC

(2012-05 - 2026-04)

• Supervised daily customer service operations to ensure high-quality support and adherence to company standards.
• Trained and mentored new team members on effective customer service techniques and company policies.
• Implemented process improvements that enhanced efficiency in handling customer inquiries and complaints.
• Analyzed customer feedback data to identify trends and recommend actionable solutions for service enhancement.
• Managed high-volume inbound and outbound calls to ensure customer satisfaction.
• Diagnosed technical issues to restore system functionality and minimize downtime.
• Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.
• Improved system efficiency by diagnosing and resolving technical issues promptly.
• Culled technology knowledge to perform IT troubleshooting, restoration, and maintenance services to maintain organizational performance levels.

Associate of Arts - Business Management - University of Arizona (2028-12)

High School Diploma - West Ashley High (2002-06)